Emergency Dispatcher

Maricopa County, AZ - Phoenix, AZ3.6

Full-time$20 - $29 an hour
Position Overview
The Emergency Dispatcher provides officer and emergency response personnel safety 24 hours per day and assistance to citizens in need of police and/or medical help.

Consequence for error may result in liabilities to the County regarding lawsuits for injury; emergency situations not responded to in a timely manner; and ultimately loss of life.

Position Qualifications

Minimum education and/or experience:
High school diploma or GED and two (2) years of clerical, customer service or public contact experience. Post-secondary education and/or job-related experience may substitute for the required experience on a year for year basis.

Specialized training, certifications, and/or other special requirements:
Within six (6) months of employment or assignment must train for, functionally test on, and affirm the proficiency of terminal operations to assure compliance with Federal Bureau of Investigations (FBI) CJIS policy and regulations, and retest every two (2) years. Will be required to complete courses in report writing, traffic law and the Arizona Criminal Code given by the Maricopa County Sheriff's Office prior to end of the job probation period. Training with the exception of Arizona driver's license to be provided on-the-job: Certified Basic Public Safety Telecommunicator, CPR, and FEMA NIMS – IS100, 700 and 800. In order to be considered for employment with the Maricopa County Sheriff's Office, successful candidates must not have a revoked or suspended driver's license. Within 60 days of hire, the Sheriff's Office requires that all candidates pass an extensive background review, polygraph examination and psychological examination.

Knowledge, skills, and abilities:Knowledge of:
Modern practices and procedures including filing, indexing and cross-reference methods.
Business English, spelling and arithmetic.
Data entry equipment and office practices and procedures.
The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

Skill in:
Local geography and topography.
Typing with minimal errors.
The use of standard office equipment and software.
The use of computer applications including spreadsheets, database and word processing software.

Ability to:
Work effectively and efficiently with others.
Understand and remember a large volume of instructions.
Respond to customer inquiries and requests in a timely and complete manner.
React quickly and calmly in emergency situations.
Communicate clearly over the radio.
Verbally transmit and write/compose accurate information and facts using the proper level of detail to ensure understanding by others.
Understand the needs, requirement and constraints of customers.

Preferred education and/or experience:
Dispatch or call taker experience. Operation of multi-line telephone system or radio communications equipment. Experience with computer data entry.

Working conditions:
Will be responsible for handling a high volume of phone calls; and must be able to cope under stressful conditions due to the various types of calls received/handled. This position is assigned within a 24/7 operation environment, which requires the ability to work rotating shifts, weekends, holidays and rotating days off.

The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages.

Work Environment:
Confined areas
May require the use of stairs or ladders
Rarely outdoors and in temperatures above 90 degrees and below 40 degrees
Rarely encounter Chemical/fumes, smoke/dust, wet or damp areas
High noise volume
Rare exposure to contagious diseases

Physical Environment:
Sitting, standing, walking
Driving a vehicle
Speaking, hearing, seeing, reading
Distinguishing colors
Bending/kneeling, reaching, and twisting
Crouching, balancing
Precise Dexterity
Lifting floor to waist fifty (50) pounds
Lifting waist to shoulder fifty (50) pounds
Lifting shoulder to overhead fifty (50) pounds
Carrying a weight of fifty (50) pounds for a distance of 50 feet

Social Environment:
Constant emergencies, frequent traumatic subject matter
Constant interruptions, time pressures
Handling multiple or complicated tasks, frequently changing tasks, unscheduled tasks
High volume of work
Decision making
Working in a team environment in close proximity with others
Regular overtime/rotating shifts
Frequent public contact
Conditions rarely include working in isolation, dangerous environment
Essential Job Tasks
Operates and utilizes a multi-line telephone and a Computer Integrated Telephony and Power 9-1-1 emergency telephone equipment.
Dispatches calls for service to field units using a two-way radio system.
Answers various hot lines.
Logs all calls, data, and activity into various computer programs.
Maintains logs.
Contacts and communicates with emergency response staff, outside agencies, and vehicles.
Confirms warrants, missing people, and stolen articles, weapons, and vehicles.
Communicates with other agencies and emergency response personnel.
Monitors deputies' status via radio, automatic vehicle location data, and CAD messages.
Runs information for deputies, and checks/verifies license plates and other data.
Advises district sergeants of traffic or emergency situations.
Prepares various division reports.
Calls out county attorneys and judges after hours for all Maricopa County agencies.
Arranges for private property/vehicle impounds and repossessions.
Makes outgoing telephone calls to ancillary services, such as tow truck operators, as requested by field units.
Work shifts include evenings, nights, weekends, holidays, and overtime as required.
Be present at work site to perform tasks as scheduled and assigned by the supervisor.
Selection Procedure
The hiring authority will select the successful candidate based on departmental needs.

All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.