Provides administrative support to individuals seeking information, resources and donations as a result of Hurricane Harvey. Provides initial telephone and walk-in customer service to individuals seeking assistance and social services. Maintains updated directory of local disaster resources and referrals. Provides support to the Disaster Recovery Programs staff. Position requires excellent customer service and organizational skills. Bilingual (Spanish) preferred. This opportunity is available for up to one year from the start date.
Provides information, resources and referrals to disaster victims through telephone and/or center walk-ins.
Maintains clerical statistical data or documentation.
Updates disaster relief service directory listing and verifies them for accuracy.
Provides support to help staff the front desk.
Provides receptionist duties consisting of answering the telephone calls, greeting visitors, and making referrals to appropriate agencies.
Receives and sorts daily the mail/deliveries/couriers.
Provides support to the Disaster Recovery Programs staff.
Maintains inventory and orders supplies.
Conference Room usage, maintenance and set-up of meetings.
Acts as a backup of Information & Referral activities.
Performs other duties as required.
High School graduate or equivalent. Some college preferred, but not required.
One year of direct excellent customer services skills required.
Experience working in areas of case management, disaster recovery and/or advocacy preferred.
Proficient written and oral communication skills.
Effectively adapts to changing priorities in a fast-paced environment.
Displays technological proficiency in use of automated office systems, Microsoft Word, Excel and Outlook tasks.
Self-motivated; reliable in meeting schedules and deadlines.
Fosters workable, effective and productive professional relationships with other staff, administration, community agencies and organizations.
Bilingual, bicultural preferred.
Willingness to work flexible hours.
A demonstrated commitment to humanitarian issues, particularly as related to refugees, and fostering a welcoming community.
Candidates must pass drug screen, background and MVR check.
- DO NOT APPLY ON THIS SITE. This posting is for information only. Interested candidates must submit their resume to firstname.lastname@example.org to be considered for this position. Those candidates who meet the eligibility criteria and the job requirements will be asked by invitation only to visit the Workforce Solutions-Southeast Career Office located at 12148-B Gulf Freeway, Houston, TX 77034 to complete the process.
Please note that this is a special project in conjunction with Workforce Solutions and TOPP KNOTCH PERSONNEL INC. Applicants must meet the following criteria:
ALL APPLICANTS MUST:
Be a resident of the 13-county Houston-Galveston region
Be eligible to work in the U.S.
Be 16 years of age or older
If male, have registered for U.S. Selective Service when age-appropriate
AND MEET ONE OR MORE OF THE FOLLOWING:
Individuals who are temporarily or permanently dislocated from work because of Hurricane Harvey.
Individuals who are dislocated workers:
1 or 2
A and B and C
Laid off or received notice of lay off; And
Receiving or eligible to receive Unemployment Benefits or have Exhausted unemployment benefits; AND
Who are unlikely to return to their previous occupation or industry
Veteran discharged under honorable conditions within the last 48 months.
Individuals who are long-term unemployed. “Long-term unemployed” means unemployed and searching for employment for 10 weeks or more at the time they apply for Workforce Solutions financial
Self-employed individuals who became unemployed or significantly underemployed because of Hurricane
Required Documents for Submission to Workforce Solutions:
Workforce Solutions Financial Aid Application
Authorization to Work Documentation ( I-9 Documentation)
Selective Service Registration (males)
Additional documents to support dislocated worker status may be required