Associate Consumer Fraud Analyst- New Graduate

Groupon - Chicago, IL (30+ days ago)3.6


Job Title : Consumer Fraud Analyst

Consumer Fraud Analysts are responsible for risk monitoring, fraud investigating, and reviewing potentially suspicious activity on all Groupon platforms (Local, Travel, Shopping, & Tickets). They respond to all escalated fraudulent incidents that could impact the business including providing evidence in the investigation of criminal behavior and determining final outcome and next steps in response to the results of that investigation. CF Specialists work directly with Customer Service, Legal, Sales, Engineering, and Operations to support the roll out of high risk Groupon initiatives that require additional fraud prevention.

Consumer Fraud Specialists are the final authority on whether to implement fraud policies with regard to closing a customer account, deciding whether to dispute a chargeback, and determining the legitimacy of a transaction. They are responsible for canceling transactions for large and small dollar amounts in the face of suspicious data suggesting a fraudulent order. This position reports to the Consumer Fraud Manager and supports the Global Head of Fraud & Payments in the company’s Risk Management department.

Currently available shift: 3:00PM - 11:00PM Friday - Tuesday

Responsibilities

Investigation and resolution of suspected instances of consumer fraud such as the use of stolen credit cards, the fraudulent generation of referral credit, or disingenuous complaints
Monitor and investigate merchants’ credit card processing activities using internal and external risk monitoring tools
Effectively analyze common patterns of suspicious behavior to prevent future unauthorized activity
Collaborative work with Risk Management teams responsible for preventing merchant fraud and for recouping written-off funds
Responsible for all consumer and internal claims that cannot be resolved by Merchant Escalation Specialists, Customer Service Representatives, or Customer Service Managers, or which exceed financial thresholds or situations that could lead to legal or PR involvement
Train customer service and merchant-facing departments on best practices on how to handle potentially fraudulent transactions or high risk products
At the request of law enforcement, compile evidence and data for legal subpoenas
Contact banks to verify transactions processed through merchant accounts
Complete ad hoc projects given by their direct manager and/or team lead
Requirements

Bachelor’s degree required
1-3 years’ experience in retail or online e-commerce
Experience in fraud, risk management, or merchant services specifically with chargeback/retrieval responses, dispute resolution, and card compliance
Knowledge of working with various transaction & risk systems (computer)
Understanding of Microsoft Excel
Team player who thrives in fast paced and high profile environment
Effective written and verbal communication skills
Excellent time management skills
High attention to detail
Ability to self-start and self-direct in an unstructured environment
Comfortable making creative judgment calls
Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.