Responsible for the timely and accurate processing of billing duties and providing professional, high-level customer service to policyholders, primarily via telephone.
Successful Candidate Will:
· Manage invoices and notices of cancellations
· Perform daily audits on AR aging and credit balance reports
· Prepare and process refunds daily
· Prepares daily invoice reports, sorts through printed batched invoices, and prepares for delivery to mailroom
· Review billing to ensure accuracy
· Respond to incoming calls and questions
· Provide technical support to policyholders
· Perform outbound courtesy calls to customers
A minimum of two to three years of customer service, underwriting, or accounts receivable experience in an insurance or medical environment is preferred. Some college and/or basic insurance classes preferred. Knowledge of basic accounting procedures, general office practices/procedures and telephone techniques needed. Must have strong organizational, problem solving, and customer service skills, the ability to communicate effectively, and work with frequent interruptions. Candidate must be proficient in Microsoft applications and the use of various web-based applications for billing research/payment inquiries.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
- Work from home
Physical Setting:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
