Mail Clerk

Canon Business Process Services, Inc. - Ashburn, VA3.3

Full-time
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Canon has a full time/permanent, 1st shift opening available for a Mail Clerk supporting one of our growing client sites in Ashburn, VA. We are seeking self motivated individuals who possesses prior customer service and/or mail/office service experience.

This position is offering long term opportunity and a comprehensive benefits package!

*CUSTOMER SERVICE

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· Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.

*MAIL/PACKAGES/POUCHES

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· Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.

· Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).

· Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames.

· Log outgoing and incoming items as required and review for accuracy/completeness.

*SUPPLIES/COPYING/FAXING/ADMINISTRATION

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· Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).

· Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.

· Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.

· May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.

· Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary.

· Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.

· Performs other administrative duties from inserting, copying and photocopying to faxing as needed.

Job Type: Full-time

Experience:

  • customer service: 1 year (Preferred)
  • mailroom/office service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

License:

  • valid drivers license (Preferred)

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Team-oriented -- cooperative and collaborative
  • People-oriented -- supportive and fairness-focused