The New York City Administration for Children’s Services (ACS) is seeking an outstanding candidate for the position of Deputy Commissioner for the Office of External Affairs. The Division of External Affairs serves as the public interface for the agency with the general public, clients and potential clients, stakeholders, elected officials, other City agencies, funders, and the media, while also communicating effectively with our own staff.
Reporting to the Commissioner, the selected candidate will manage the Division, which is comprised of the following five Units: Communications, Marketing, Intergovernmental/Interagency Affairs, the Office of Advocacy, and the Office of Immigrant Service and Language Affairs.
The Communications team is responsible for devising, implementing and executing a strategic communications vision for the agency, as well as for managing the communications opportunities and risks of the agency both internally and externally, and for communicating to employees, the press, traditional and social media, the child welfare and juvenile justice advocacy communities and the public. The Deputy Commissioner will directly oversee the Communications Director.
The Marketing Team implements ACS’ marketing strategy and brand management plan, promotes the agency’s work, events and employment opportunities, designs and produces of all agency marketing materials and implements major public awareness and staff recruitment campaigns. The Deputy Commissioner will directly oversee the Marketing Director.
Intergovernmental/Interagency Affairs handles the agency’s work with elected officials, other stakeholders, and City agencies to advance the mission of ACS on behalf of the children and families in New York City. The Office is the main contact for elected officials and responds to all inquiries from them on ACS-related constituent issues and policies. The Office tracks and reviews all legislative changes that impact ACS. The Deputy Commissioner will directly oversee the Intergovernmental Director.
The Office of the Advocacy provides information and responds to the concerns of parents, youth, foster parents, and others affected by the child welfare system, juvenile justice system, and other ACS services. The Office also provides information on the nature of concerns, the source of concerns, and how they are resolved to program divisions within ACS, so that the experiences of constituents can help identify improvements in policy or practice. The Deputy Commissioner will directly oversee the Director of Advocacy who manages the functions of the Unit, which includes inquiries from parents, foster parent, children and others who are experiencing difficulties with their ACS case; as well as ACS' contracted Parent Advocacy Program and administrative conferences which handle the potential removal from foster homes.
The Office of Immigrant Servcies and Language Affairs provides assistance to immigrant children and families and ensures that ACS’ services are available to all New Yorkers, regardless of immigration status or language fluency. The Office works with advocates and attorneys on individual cases, consults with other City agencies on policy matters affecting immigrant families or non-English speaking families, and works across ACS program divisions to ensure that services and information are available abd accessible to all families. The Deputy Commissioner will directly oversee the Director of the Office of Immigrant Services and Language Affairs.
The candidate will:
- Oversee the administration in the Offices of Communications, Marketing, Intergovernmental/Interagency Affairs, Advocacy, and Immigrant Services and Language Affairs.
- Participate in the formulation and implementation of the policies of the Agency and division, and recommends changes in policies and procedures as deemed necessary, working closey with the Commissoner to design and advise on strategies for effectively achieving agency goals.
- Develop project plans that identify schedules, costs, resources and necessary roles and responsibilities of units and employees, and implements division strategic plans, ensuring consistency with the Agency’s mission.
- Provide a framework for the effective management and utilizes organizational and planning skills to execute projects effectively and on time; directs the work of managerial, professional, technical and support staff responsible for the operations of the division, including the establishment of short and long term plans, setting goals, objectives and priorities; allocates resources, including personnel, for the most effective utilization; and establishes and maintains organizational controls.
- Oversee the response to press inquiries on daily deadlines and frequently on complex issues, including the Agency’s handling of child fatalities and critical incidents.
- Ensure the coordination of ACS’ communications with the Mayor’s Press Office and other City agencies to ensure continuity of messaging.
- Oversee the preparation of speeches for the Commissioner and instruct senior staff on public speaking techniques.
- Oversee ACS’ content on internal intranet and external internet sites, updating news stories and ensuring content is up to date.
- Serve as a member of ACS’ Senior Management Committee, keeping them abreast of media pulse on child welfare issues.
- Assign and edit all press releases and written materials to press and internal staff.
- Coordinate internal communications including monthly staff newsletter, weekly e-bulletins, etc.
- Manage the implementation of citywide public service campaigns for issues such as child safety, foster parent recruitment, recruitment of frontline agency staff, among others.
- Advise senior staff, including the Commissioner, in preparation for legislative hearings and other government forums, and prepares all related testimony.
- Review and propose legislation and regulations concerning child welfare, early child care and education, and juvenile justice issues.
- Correspond with elected officials on policy, program and constituent matters.
- Perform liaison functions relating to the operations of the Agency with Federal, State, local and City agencies as well as liaison to the Mayor's Office, elected officials, government agencies, community boards, and other civic and industry stakeholders to promote the Department’s priorities and address concerns brought to the Department’s attention by external stakeholders.
- Partner and maintain the relationship with the Mayor’s Office of Legislative Affairs in order to advance ACS’ legislative agenda.
- Manage a staff person in the development of legislative positions and proposals, as well as research regarding government issues pertaining to children in NYC.
- Coordinate interagency initiatives that advance the agency’s child welfare and child care agenda.
- Work with all relevant federal, state, and local government leaders to advance the goals of ACS on behalf of NYC’s children and families.
- Evaluate direct reports and subordinate managers to assess their performance and the component operations they manage.
Accountability and Professionalism – Demonstrate enthusiasm for and commitment to the position and accepts responsibility for personal actions.
Customer Service – Commit to meeting the expectations of internal and external customers. Listens and responds effectively to customer questions; resolve customer problems to the customer’s satisfaction; respect all internal and external customers.
Collaboration and Teamwork – Support a positive team environment in which members participate, respect and cooperate with each other to receive desired results.
Job-Specific Knowledge and Skills – Plan, prioritize, and organize work effectively to produce measurable results; keep current with and effectively apply new work methods, skills and technologies to complete work at highest possible standards.
Minimum Qual Requirements
1. A Baccalaureate degree from an accredited college with 24 credits in English, journalism or public relations, plus five (5) years of full-time paid experience in public relations, journalism or advertising, including two (2) years in an administrative, supervisory or consultative capacity; or
2. A combination of education and/or experience which is equivalent to "1" above. Graduate study in English, journalism, or public relations may be substituted for up to one year of required experience. However, all candidates must have at least two (2) years of administrative, supervisory, or consultative experience in public relations, journalism or advertising.
The preferred candidate will possess a graduate degree from an accredited institution in English, journalism, or public relations; experience working in media/TV and with non-profit/government communications. In addition, ideal candidates will have experience in marketing, strong executive and collaborative leadership style, strong negotiating skills; familiarity with government and the systems used throughout the City of New York. Excellent communication skills and commitment to customer service, innovation and the initiative to make large public systems function effectively is preferred.
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.
The City of New York and the Administration for Children’s Services are Equal Opportunity Employers Committed to Diversity
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Only those candidates under consideration will be contacted
NYC residency is required.