VP Retail Operations

Sephora - San Francisco, CA3.9

Full-time | TemporaryEstimated: $130,000 - $170,000 a year
Job ID: 173750
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Retail Operations

Position: VP, Retail Operations

Location: San Francisco, CA

Retail Operations

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters –it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

Your role at Sephora:
As a Vice President, Retail Operations, you will be responsible creating operational excellence that will continue to set Sephora apart as a retailer that is maniacally focused on the client experience, as well as invested in our store teams’ engagement and growth. Reporting to the SVP of Stores, you will be leading teams who are the liaison between the field organization and the corporate office. In addition, you will: develop and drive a vision for the evolution of operations, implementing a best in class strategic roadmap. Additional responsibilities include:

Serve as a trusted and credible voice of stores, holding the employee experience as paramount to delivering an excellent client experience
Provide strong leadership and serve as a strong coach to accelerate the development of all team members
Strengthen the team’s capabilities around Continuous Improvement, Testing & Measurement and Workload Optimization
Develop the vision, strategy and guidelines for store operations and execution
Collaborate and influence others to gain commitment and bring them "on board“
Identify current business opportunities and help implement the process and tools to improve store execution
Build collaborative partnerships across the organization to deliver the Retail Operations vision and company strategies
Remain current with competition and recommends changes based on how they are evolving their operational efficiencies
Promote a culture of accountability to support organizational goals to meet or exceed expectations
Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

We’re excited about you if you:
Have 15+ years of experience leading high-performing teams from a best-in-class multi-unit business of scale
Have demonstrated success leading projects and teams who have delivered on transformational operational initiatives on time, under budget and that resulted in a better client or employee experience
Are highly skilled at change management, relationship building and influencing others
Possess a strategic mindset to support Sephora’s accelerated growth

You’ll love working here because:
The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.

Sephora’s goal is to create and nurture a safe and productive work environment for all. We are an equal opportunity employer that values diversity at our company and insists on creating a space where everyone feels they belong. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.