Patient Care Coordinator - Per Diem

GoHealth Urgent Care - Norwich, CT3.2

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. GoHealth Urgent Care operates urgent care centers in the New York, Portland, OR, San Francisco, CA and now Hartford, CT metropolitan areas, with plans for additional expansion in multiple markets.

We are Committed to Quality Care

Our Connecticut locations have been accredited by the Urgent Care Association. The only program of its kind, this accreditation was awarded for GoHealth's excellence in both certification and quality and safety standards. This accomplishment signifies our continued dedication to the patients we serve.

The Patient Coordinator serves as the initial point of contact with patients and the public on the Center’s behalf. Responsibilities include but are not limited to: welcoming all persons into the Center, makes patients and all visitors feel comfortable, anticipate and attend to the needs of our patients. This position includes answering telephone, routing incoming calls to appropriate party, scheduling patient appointments, collecting time of service payments and assisting in the insurance verification process.

Meet and greet:
Ensure that incoming patients are welcomed to the Center in a warm and professional manner
Check patients in for their appointments, securing the necessary paperwork and insurance documentation
Answer patient’s questions; provide comfort zone for patients in preparation for visit
Resolves most questions and problems and refers only the most complex issues to higher levels

Serve as the Center facilitator:
Communicate with the technical staff regarding patient flow, addressing needs and keeping patient informed
Ensure that each patient leaves Center having had an effortless patient experience
Assist in other areas of the office as time permits

Billing, Insurance and Time of Service Collections:
Know the amount the patient is to pay and collect money without adversely affecting customer service
Know and understand patient payment options which include payment by cash, check, credit card
Contact insurance companies to verify patient eligibility
Communicate as needed with the Center Operations Manager regarding patient information and challenges concerning the collection of patient responsible amounts

Manage physical environment:
Ensure that the front office and reception area are clean and tidy always
Responsible for making sure the flow of the front office area is smooth
Informs the Center Operations Manager if any issues arise

Meet/exceed GoHealth customer service standards:
Handle the patient arrival and registration with a friendly smile
Manage the patient’s waiting period
Handle the patient’s exit from the Center with kindness and professionalism

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