Technology and Academic Manager

Lab Four Professional Development Center - Memphis, TN (30+ days ago)

About Lab Four Lab Four’s mission is to become a key workforce development partner in three ways: by providing the best possible technology training to help businesses become more successful; providing the skills and credentials necessary for individuals to secure stable employment in a high-demand industry; and partnering with other non-profit organizations to help our community fulfill its vast potential.

Lab Four is changing the training industry and changing lives, and that can’t happen without a skilled support team. As the Academic Manager, you will help us stay organized, solve operations problems, and become efficient in a fast-paced, growing environment.

The Technology and Academic Manager’s responsibilities include overseeing the activities of the Adjunct Instructors facilitating classes at Lab Four, coaching and offering guidance to instructors, monitoring student academic progress, working closely with Lab Four’s Job Placement Assistance Services (JPAS) department to help ensure that educational goals and objectives are met and students are more than adequately prepared for training-related employment opportunities.

We are a results-oriented organization, and we believe in working smarter, not harder or longer. If you are able to meet your weekly goals by Wednesday or Thursday, you can take the rest of the week off and still be paid as though you worked a full 40 hours.


  • Oversee the activities of Adjunct Instructors and Professional Mentors
  • Observe classes for quality control and instructor/mentor evaluation
  • Understand and be able to function in the role of an Adjunct Instructor if needed. Responsibilities include:
  • Planning course instruction based upon the approved syllabus provided by Lab Four to ensure that program objectives are met
  • Employing a variety of teaching styles and methods to accommodate diverse learning styles
  • Administering and grading hands-on assessments to evaluate academic progress
  • Working with Lab Four’s Job Placement Assistance Services (JPAS) department and participating in JPAS activities such as mock interviews and Technical Interview Workshops
  • Maintaining appropriate records and documentation of student progress
  • Adhering to curriculum approved and provided by Lab Four
  • Being willing to dedicate additional out-of-class time equivalent to 15% or more of the total class time to participants who need additional help (e.g. If a class is 60 hours total, we ask you to be willing to spend at least 9 hours outside of class working with participants)
  • Review computers and computer programs
  • Advise Senior Management on ways to make processes more efficient and employees more productive
  • Handle needs assessments and cost/benefit analysis to align technology with business strategies
  • Assess input/suggestions from management and staff, and convert requests into a workable solution
  • Test software and coordinate software updates/upgrades
  • Coordinate automation of the business workflow, eliminating repetitive/redundant tasks
  • Manage/orchestrate Lab Four’s transition to a paperless office environment
  • Adhere to all policies and procedures established by Lab Four
  • Participate in regular Instructor Meetings, including in-service trainings and meetings with JPAS
  • Monitor academic progress and credential attainment
  • Other duties as assigned


Minimum Requirement:

  • Meets company minimum standard of Background Check

Education and/or Experience:

  • High school diploma or equivalent education required
  • At least two years related experience in a management/leadership position preferred

Skills, Knowledge, and Abilities:

  • Passion for helping others
  • Strong organizational skills
  • Strong attention to detail
  • Strong verbal and written communication skills (phone, in person, and electronic)
  • Strong customer service and problem solving skills
  • Strong interpersonal and teamwork/collaborative skills
  • Ability to effectively multi-task

Computer Skills:

  • Proficiency with Microsoft Office applications (Word, Excel, Outlook) required
  • Certification in Microsoft Office applications preferred
  • Basic printing/faxing/scanning

Language Skills:

  • English (reading, writing, verbal) required
  • Bilingual (reading, writing, verbal) preferred

Job Type: Full-time


  • Management: 2 years (Preferred)