Are you looking to enter the world of tech support? Are you the go-to person among friends and family to fix technical issues? Then consider applying for our entry-level technical support position.
Professional Computer Concepts is located in Novato and provides technical support to small and mid-sized businesses. We are looking to add to our team, but we need to find the right fit. We are willing to train the right person who is eager to learn, and has a passion for IT.
The Tier I Support Technician works under the direction of the Senior Technician and performs a variety of technical, customer service and clerical tasks. Customer service responsibilities involve assisting customers in person as well as via telephone, e-mail, and remote access. Technical responsibilities consist of performing a wide variety of IT support, computer repair and networking related tasks. The Tier I Support Technician will only handle Tier I technical issues and escalate tickets as necessary to more senior staff.
A great attitude and willingness to learn are a definite plus.
The Helpdesk Support Technician has the primary responsibility for providing technical support to external users. The responsibilities of this position also include:
This position will perform other duties as assigned and will require skills in the following areas:
If interested, please submit your resume with cover letter. Please no phone inquiries about this position.
Job Type: Full-time