Director, Program Management

Coupa Software - San Mateo, CA4.5

30+ days agoFull-time
Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser-focused on three core values:
Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

Lead the Program Management Office (PMO) for the Cloud Operations organization
Partner with Business and Technology leaders to refine and execute the strategy for the Cloud Operations organization
Lead planning, execution, and delivery of cross-functional initiatives working with multiple delivery teams across Engineering and Customer Support
Drive multi-year program roadmaps including complex and multi-phase roadmaps across multiple contributing teams
Develop & deliver plans that encompass all phases of planning, implementation, production readiness and support
Develop and maintain communication process across organizational boundaries and levels from individual contributor to senior executive
Manage multiple projects simultaneously and work autonomously in a fast-paced environment; Partner with other program managers and project managers to define, socialize and implement organization-wide processes
Prepare and present program and project status, report on key achievements, set up clear and concise reporting dashboards to be shared with key stakeholders on a regular basis
Assess operational processes to identify potential areas of conflict, and develop options to solve/improve; drive on-going process improvements to optimize execution and efficiency; quickly and effectively identify and clarify the critical few issues and drive appropriate decisions and actions; communicate results clearly and in actionable form
Mentor others in best practices for planning and execution; maintain high standards of communication and consistency

BA/BS in Computer Science, Information Systems or equivalent experience
10+ years of Program Management team leadership experience, including 8 or more years leading complex SaaS programs
Strong knowledge of cloud technologies and DevOps practices; Experience working with Cloud Service providers like AWS, data centers, service levels, performance, availability and cost management; previous experience supporting Infrastructure, Data Warehouse, DevOps, or cloud operations
Extensive experience driving programs across multiple business units with differing business requirements
Excellent leadership skills. Demonstrated ability to work in a matrix environment, and ability to influence at all levels
Exceptional ability to build strong relationships and leverage those relationships to influence across organizational boundaries.
Outstanding communication skills appropriate for executive-level audiences visually communicating goals of program, relationship to business goals, and other relevant success criteria; Ability to communicate effectively with both technical and non-technical individuals
Ability to define and refine the process while keeping things light and adaptable
Self-directed, detail-oriented problem solver, will own issues until resolved
Proficiency in planning and reporting tools

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, a 401(k) match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.