Full Job Description
Job Title: Assistant Vice President
Reports to: Chief Program Officer
Job Location: Manhattan with occasional travel to sites in Bronx, Manhattan or Brooklyn
Work Schedule: Mon - Fri
Lantern Community Services is seeking an Assistant Vice President to oversee two to three Supportive Housing sites. The responsibilities of this role include supervision of the Program Directors and the overall support of site staff to ensure the best in social service delivery to tenants while ensuring contract compliance with funders. The Assistant Vice President will also support the site in collaboration with property management to ensure the sites are properly maintained, as well as partner with the leasing and the compliance team on property administration efforts. The Assistant Vice President will utilize clinical and management experience to assist with the creation and implementation of staff development and training activities. The Assistant Vice President reports to the Chief Program Officer and is an active member of the Senior Management Team.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manages and oversees Lantern Community Services' assigned supportive housing programs.
Actively participates in the planning, implementation, and evaluation of Lantern's programs.
Plans and schedules program timelines, balancing agency, and program needs.
Tracks the progress of programs in regard to all required deliverables.
Manages crisis at the sites and informs the CPO and senior management team of all serious incidents.
Oversees the reporting of serious incidents and ensures they are evaluated as needed by the Incident Review Committee.
Provides direction, motivation, support, and inspiration to the program teams.
Ensures that quality guidelines and recommendations are met.
Prepares progress reports for the Chief Program Officer and Executive Team, as required.
Identifies problems and implements solutions.
Establishes program success metrics by evaluating feedback collected from staff reports and surveys.
Works with staff to achieve excellent monthly dashboard results
Ensures programs deliver services in compliance with audit standards, approved scopes of work, and within the approved budget.
Responsible for maintaining contract budgets including working closely with the finance team to review and make adjustments to budgets monthly.
Provides active management of the building budget in conjunction with the Program Director to ensure spending is on track
Responsible for program monitoring, auditing, and compliance review of contract concerns or violations.
Works with Chief Compliance Officer to draft and implement corrective action plans.
Develops and implements review tools and reporting mechanisms for programs to use to ensure compliance. Responsible for assisting with internal system-wide periodic compliance review of contracts and programs in response to internal or external requests.
Responsible for oversight of relevant contracts including, expiration dates, outcomes or expectations and other relevant information to ensure compliance, including management of information and correspondence with funders
Provides oversight of ongoing compliance reviews, working closely with the Program Directors, Chief Program Officer, and Chief Compliance Officer.
Participates in the development of strategies to improve efficiencies, reduce risk, and vulnerability to fraud, abuse, and/or waste.
Participates in periodic, systematic reviews of program manuals and updates in alignment with the organization's changing needs and evaluative or accrediting body standards.
Policies and Procedures Management
Participates actively as a part of a team to ensure that all policies and procedures capture a complete view of all activities and processes within and across the organization.
Monitors changes in the programs and suggest updates to policies and procedures to capture operational changes.
Educates program staff on format and content required for good policy procedures.
Based on a revision to policy and procedure, works with senior management to recommend required changes and delivery of training.
Facilitates adherence to processes and procedures.
Ensures staff meets all regulatory requirements and comprehends and complies with best practices, professional standards, internal policies, and procedures.
Staff Training and Development
Works closely with the Chief Program Officer to coordinate staff development and training opportunities at Lantern including overseeing annual scheduling and developing and maintenance of an annual training budget.
Assists in the Analysis of training needs and reports findings to the Training Committee.
Collaborates with other members of the Training committee to develop new training programs or modify and improve existing programs.
Conducts research to identify training opportunities that could benefit staff as well as improve program performance by bringing industry best practices to Lantern.
Ensures complete orientation for new hires at their sites.
Ensures their staff comply with all aspects of Lantern's human resources policies.
Assists the Program Directors with performance management in conjunction with the Lantern Senior Counsel as well as the Human Resources department
Compliance and Quality Assurance
Participates in Lantern Community Services' compliance and quality assurance function.
Oversees implementation of the full range of services and/or program models specified in contracts/agency agreements.
Ensures that services are structured and scheduled to meet the intended goals and objectives of the program and maximize tenant participation and progress.
Ensures fidelity to service and program models as well as fidelity to evidenced-based model.
Maintains the staffing pattern specified in the contract/agreement by ensuring that qualifications for staff positions are met as specified in the contract/agreement.
Maintains sufficient oversight and supervision of administrative and service-oriented functions to ensure that the needs of the residents are met and that quality services are provided throughout the program.
Perform other duties as directed by the Chief Program Officer.
Required Education and Experience
Master's Degree in Social Work required LMSW/LCSW required, SIFI preferred.
Supervisory role for 10+ years in a socially responsible organization with progressive experience leading to at least five years' experience in operational/administrative management.
Demonstrated experience in program supervision, clinical oversight, outcome measurement, and fiscal management.
Demonstrated expertise in one of the three service areas and success developing and monitoring programmatic work and creating metrics to measure outcomes.
Excellent writing and people skills, with an ability to partner with a dynamic leadership team.
Personal qualities of integrity, credibility, and commitment to the mission of Lantern Community Services.
Flexible and able to multitask - can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.
Experience working with evidence-based models, specifically Motivational Interviewing and Illness Management and Recovery preferred.
Experience working in residential services such as affordable, transitional, or low-income housing preferred.
Experience working with those with HIV/AIDS, mental health concerns, and substance use, as well as those who have experienced chronic homelessness, is preferred.
This job operates at supportive housing sites and works with a population that experiences mental illness, addiction, disability, HIV, and other chronic illnesses.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/ or kneel. They must also use hands to type, handle, or feel. The employee is frequently required to talk or hear and must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Some positions at Lantern Community Services have work responsibilities at more than one work site as well as fieldwork in the community. These employees are required to travel between sites during the workday with physical demands that could include walking up to .25 miles, climbing stairs, and carrying work materials that could weigh up to 8 lbs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Candidates being considered for the position must sign a release form for Lantern Community Services to perform a criminal background check.
Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.
Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.