Most new patients who come to MD Anderson every year are treated in one of our specialized cancer care centers or clinics, which embody the multidisciplinary, team approach to cancer care that has become an MD Anderson trademark. MD Anderson's Genitourinary Cancer Center is one of the most active programs in the country for treating cancers of the urinary tract and male reproductive system. We take a team approach to treating genitourinary cancers, and the specialized medical oncologists, surgeons and radiation oncologists collaborate closely to offer customized treatments to our patients.
The Patient Services Coordinator schedules and coordinates patient appointments including provider visits, diagnostic tests, procedures, and treatments based on provider orders. Communicates pertinent information regarding appointments, scheduling, and prepayment to families, physicians, team members, and other patient care areas. Arrives patients for appointments which may include collection of co-payments and validation of patient insurance and demographics. Prepares and maintains daily appointment templates and/or patient records in One Connect. Demonstrates proficiency working in all required One Connect applications (i.e. Cadence, Welcome Kiosk, MyChart, schedule orders work queues, and in-basket messaging pools). Responds to MyChart messages and phone calls in a timely manner. Follows standard operating procedures for institution and center.
JOB SPECIFIC COMPETENCIES
Provides service to our stakeholders, including patients, caregivers, colleagues and each other, in a safe, courteous, accountable, efficient and innovative manner to include:
Provides an environment of well-being for patients, their families and other stakeholders
Creates a positive, compassionate, individual experience through communication and teamwork by addressing the needs, wants, stereotypes and emotions of each person
Applies expertise and commits to the highest level of service and accepts responsibility for the result
Delivers seamless operation of systems and processes in a timely manner
Advances knowledge and patient care in a solution-oriented environment that is conducive to learning and encourages acceptance of new research, techniques and technologies
Patient/Family & Multidisciplinary Team Interaction:
Greets, orients and answers questions
Advises patients and family members of available services
Schedules provider appointments, diagnostic tests, procedures, and treatments
Assists in maintaining a safe environment for patients, co-workers, and visitors by performing environmental rounds
Takes patient photos and initiates patient arm bands for identification ensuring accuracy and patient safety
Coordination of Care
- Accurately schedules patient appointments from patient appointment desk or the schedule orders workqueue; also uses patient communication received via in-basket messaging for coordination of appointments
Manages the schedule orders workqueue to ensure timely scheduling of appointments based on expected dates
Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members, and other patient care areas in person, by mail, by phone, by online applications, or by in-basket messaging
Schedules and coordinates patient appointments for the benefit of the patient, considering factors such as patient demographics, other scheduled appointments, patient preference, etc.
Schedules orders based on designated procedures defined by leadership; seeks clarification of orders, when needed.
Ensures that scheduling actions needed, based on patient appointment reminder responses, are completed daily, as assigned.
Prepares patient materials and documentation according to established procedures.
Uses all functions of One Connect to ensure efficient scheduling and record maintenance.
Prepares and maintains daily appointment templates and/or patient records electronically and/or manually as directed
Updates relevant patient information in order to maintain an accurate and thorough patient record
Protects the security and confidentiality of patient information at all times
- Reviews and collects patient payments, including co-payments, deductibles, and other pre-payments required for services rendered
Updates payment information in One Connect when directed by the Financial Clearance Center or Patient Access Services
Reconciles One Connect cash drawer on a daily basis and immediately reports discrepancies to leadership
Follows cash handling guidelines and procedures including the handling of the daily change fund as outlined by Treasury Services in the cash manual
Performs validation of the Medicare Secondary Payer Questionnaire (MSPQ) required for accurate and timely billing
Ensures coordination of benefits and assignment of Hospital Account Record (HAR)
Other duties as assigned
High school diploma or equivalent.
Associate's Degree or actively enrolled in a degree program or Bachelor's Degree.
Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.
Customer service in healthcare.
Must pass pre-employment skills test as required and administered by Human Resources.
non-exempt, eligible for overtime, and is subject to the provisions of the Fair Labor Standards Act (FLSA)
US Dollar (USD) 29,600
US Dollar (USD) 38,000
Maximum Salary :
US Dollar (USD) 46,400