Full Job Description
With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.
Responsible for leading customer experience strategy and projects including directing complaint management efforts. Identify and coordinate efforts to capture opportunities to enhance the customer experience across all customer touchpoints
Identifies and monitors key performance indicators and customer satisfaction. Effectively communicates key success metrics to leadership and all Deposits teams through dashboards and direct outreach.
Partners with vendors to provide benchmarking information. Gathers data and disseminates to the business. Presents findings and actionable recommendations to leadership.
Manages strategy for reducing Deposits complaints over time and addressing high priority complaints most effectively.
Bachelor’s degree in Mathematics, Information Technology, Statistics, Engineering or Social Science.
4 + years’ experience in Data Science, Decision Science, Programming, Customer Service Analytics and Reporting, Research Experience in Quantitative or Qualitative Discipline or related.
6+ years’ experience in Data Science, Decision Science, Programming, Customer Service Analytics and Reporting, Research Experience in Quantitative or Qualitative Discipline or related.
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.