The Home Service Coordinator operates as a sales and customer support expert that help build, manage and facilitate an active and diverse community of local Service Professionals across many trades. They will be expected to educate consumers and trade professionals about the value of using and partnering with THD/Pro Referral. Home Service Specialist will on-board Service Professionals; ensuring they have a complete understanding of all tools, resources, and process to achieve a high rate of customer satisfaction. This position will also interact directly with consumers to facilitate quotes and close sales.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
90%- Consumer & Professional Trade Businesses (Pro) customer support via inbound/outbound calls, email and chat systems.
10%- Document customer interactions using web-based software tools and ensure end-to-end support, research and follow up are completed to ensure best effort in matches between professional trade businesses and consumers. Other activities as assigned by leadership
NATURE AND SCOPE
This position reports to a Supervisor, Customer Care.
This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
THD/Pro Referral associates must be highly energized and professional representatives that self-initiate their own activities to ensure goals are met.
THD/Pro Referral associates will require associates to understand basic trades, ranging from light home improvement and handyman work to yard and house cleaning trades.
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 2 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On
Retail experience to include selling skills
Trade/Home Improvement experience
Proficiency in web based systems to gather and update information.
Solid information capturing, to include audible to text documentation as well as other forms of complete interaction capturing
Knowledge, Skills, Abilities and Competencies:
Strong interpersonal skills and the ability to create an emotional connection with Pros, customers and business partners
Excellent verbal and written skills