VP, Client Relationship Management
Beeline is the leading provider of Vendor Management System technologies globally, with many client organizations within the Fortune 1000 group of companies. With our creative and collaborative environment, we ensure high levels of customer service through our technology and services base to ensure fast and reliable solution management.
The Company: If you love more of a less-formal work environment, flexible paid time off, a competitive compensation and benefits offering - and have a winning attitude, Beeline is for you! Beeline provides software solutions that enable companies to source and manage their extended workforce. As the world’s largest independent provider of contingent workforce solutions, we have the deepest, most seasoned team of contingent workforce experts in the industry and known for the great care we take with clients and our employees alike. To learn more, visit https://www.beeline.com/about/culture
The Position: We’re looking for a VP of Client Relationship Management. This position is a remote opportunity.
The VP of Client Relationship Management maintains and expands relationships with strategically important clients. The VP of Client Relationship Management will also act as the Executive Sponsor for designated clients will act as the overall relationship owner and collaborates and leads other Beeline teams to represent and support all of Beeline’s products and services. This role also is responsible for developing and maintaining an overall client health status and account strategy while identifying and driving expansion opportunities and ensuring assigned customers’ needs and expectations are met by Beeline. 40% to 50% travel is required.
Owns and is accountable for the overall Beeline relationship with assigned clients
Establishes productive, professional relationships with key personnel in assigned customer accounts.
Responsible for the operational vision and execution of all key client relationship requirements.
Responsible for overall health of the relationship between Beeline and the client.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
Coordinates the involvement of company personnel, including Client Services, Implementation, Strategic Consulting, Product Management, and Executive Management resources, to meet account performance objectives and customers’ expectations.
Proactively participates in a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
Owns the contract and contract renewals with existing clients including SOW’s.
Responsible for meeting SLA commitments with designated client accounts.
Meets targets for profitable growth and expansion, and strategic objectives in assigned accounts
Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary Beeline teams and personnel.
Mediates and responds to Program disputes with regards to all program stakeholders.
Contributor to Beeline sales support.
Communicate status of Account Management activities with the greater Beeline organization.
Participates in Continual Process Redesign efforts within the organization focused on process and methodology improvements that mature the organization
Work closely with the entire leadership team to gain buy-in and drive changes throughout the organization
Develop and deliver frequent communication to stakeholders and company-wide to garner support and drive adoption
Participate in change management methodology to ensure adoption of new processes
Work closely with Management to roll out new company initiatives in an appropriate manner that supports our principles
Ensure processes are scalable throughout the company including international regions
Achieves defined revenue targets in designated strategic accounts.
Achieves strategic customer objectives defined by company management.
Completes strategic customer account plans that meet company standards.
Maintains high customer satisfaction ratings that meet company goals
Creates manages and maintains client account information utilizing defined company tools and process and reports on client status monthly
Mentors junior level team members to improve skills and expertise
Supports Sales, Product Management, Strategic Consulting, Client Services, and Implementation teams when appropriate
Bachelor’s Degree or equivalent experience
Proven Account Management skills required to create, maintain and enhance customer relationships
Proven Relationship Management skills both with clients and internal teams
5 or more years of CWS/VMS experience
Minimum 7 years of account/project or program management experience
Experience with change management
Contingent Workforce Management experience
Extremely detail oriented
Technical competence (understand software, hardware, networks, etc.)
Motivated, goal oriented, persistent, and a skilled negotiator
High level of initiative and works well in a team environment
Excellent written and oral communication skills
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction
Team player, ability to meet deadlines, punctual, attention to detail, organized, fluent communicator with ability to build relationships.
Proven understanding of business drivers
Strong problem-solving skills
Ability to think outside the norm and offer new solutions to issues
Passion for process and organizational change management
Strong knowledge of Beeline products
Proven Leadership experience
This list of "Requirements and Responsibilities" are not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.
At Beeline, we cultivate a positive work environment and are passionate about who we are and what we do. We are looking for talented, driven, and adaptable people who will contribute to our vision, mission and our future! Ideal candidates are intensely curious about globalization and technology, exhibit a can-do attitude, and approach their work with vigor and determination. Candidates should have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment, and be excellent at multi-tasking.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled