## Job Overview
We are seeking a Help Desk Analyst to join our team. The ideal candidate will provide technical support and assistance to our internal users, ensuring smooth operations and resolving IT-related issues promptly. Strong Customer Service Skills are essential
## Responsibilities
- Respond to help desk tickets and provide technical support to end-users
- Troubleshoot hardware, software, and network issues
- Assist with computer management tasks using SCCM
- Manage user accounts, GPOs, DNS settings, and VPN connections
- Support mobile devices and ensure their proper functionality
- Deliver excellent customer service while assisting with desktop support tasks
## Skills
### Required Skills:
- Proficiency in Office 365, Help desk operations, and technical support
- Experience with DNS configurations and VPN connections
- Customer Service
- Ability to troubleshoot mobile devices effectively
### Nice-to-Have Skills:
- Experience with Outlook, SharePoint, and Teams are a plus.
- Familiarity with various operating systems and software applications
- Strong problem-solving skills and attention to detail
If you are a tech-savvy individual with a passion for helping others and a knack for resolving IT issues efficiently, we encourage you to apply for this exciting opportunity as a Help Desk Analyst.
Job Types: Full-time, Contract, Temp-to-hire
Pay: $19.58 - $24.59 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Help desk: 1 year (Required)
Ability to Commute:
- Plymouth Meeting, PA 19462 (Required)
Work Location: Hybrid remote in Plymouth Meeting, PA 19462
