DORA: Human Resources Trainee (HR I)

State of Colorado Job Opportunities - Denver, CO3.5

Department Information

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.

Consumer Protection is our Mission.

DORA is a progressive, innovative government agency where employees and customers alike are valued. In an effort to align with Governor Hickenlooper's Three E's of good government (Effective, Efficient and Elegant), DORA has utilized and implemented numerous LEAN projects, and continues to identify areas where progress and improvements can be made. If you are interested in becoming a part of an environment where creative thinking, customer service, and protecting consumers through healthy regulation is valued, DORA is the place for you!
Working for the State of Colorado at the Department of Regulatory Agencies offers an excellent total compensation package including:
Medical and Dental Health Insurance for employees and optional coverage for their dependents
Life Insurance for employees, and optional coverage for their dependents
Paid Time Off, including 10 paid holidays
Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan plus 401K and 457 plans
Job Security
Commuter Benefits
Free, Confidential Counseling Services
Excellent work-life programs such as flexible schedules, training opportunities and more!

  • Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more:
Effective. Measure every aspect of government to be sure it's doing what it's supposed to do and to look at outcomes to judge whether our programs are successful.
Efficient. Deliver services in ways that are timely and effective including identifying waste and duplication and measure for efficiency.
Elegant. Deliver state services in a way that elevates both the state employee and the person receiving state services.
Description of Job

The purpose of the work unit is to provide strategic human resource management services to the Department of Regulatory Agencies in areas including, but not limited to, job evaluation; recruitment, exam development and administration and selection; training development and administration; progressive discipline; grievances and appeals; employee relations and communications; workforce and organizational development; compensation administration; lay-offs; performance management, planning and evaluation; rules and laws compliance review and interpretation; worker's compensation; short-term disability; leave management and tracking; and to conduct a variety of personnel research and record keeping functions.

With oversight, this position is responsible for delivering quality human resources services in the Department of Regulatory Agencies and its divisions. In a training capacity, this position will learn to perform professional and technical human resources work required to select employees, allocate positions, implement personnel rules, provide guidance and advice on human resources issues, and to participate in the development/modification of departmental human resources plans and programs. This includes:

Selection & Job Evaluation: In a training capacity, this position learns to conduct recruitment and selection activities with independence and autonomy, including: developing and executing recruitment plans; conducting job analyses; drafting announcements; screening applications; developing and administering comparative analysis; and addressing and responding to the unique needs and functions of DORA's divisions. From a training and learning perspective, this position also participates as a member of the section's Job Evaluation Panel, and is responsible for learning how to independently (then collectively) evaluate position descriptions and additional information as appropriate, determining appropriate factor ratings and classifications, and completing reallocation processes and records for vacant and encumbered positions.
Special Projects: In a training capacity, the position learns to manage and administer various special projects with sound business practices, as assigned by the Human Resources Director. This includes conducting extensive and specialized research and/or studies; compiling and reporting data; and making recommendations to the HR Director, section and management throughout the department. The position contributes to revision of policies and development of forms, and cross trains to provide backup assistance and customer service in the absence of other team members as needed.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. Part time experience will be prorated.

Education: Graduation from an accredited college or university with a bachelor's degree in Industrial/Organizational Psychology, Human Resource Management, Personnel Administration, Business, or a closely related field.

A combination of professional human resources or business office work experience may be substituted for the bachelor's degree on a year-for-year basis. This experience must include the following:
Experience working according to detailed policies, procedures, and deadlines;
Experience responding to customer inquiries with tact and diplomacy;
Experience utilizing and navigating multiple computer systems/programs/applications;
Experience with documenting processes and operations;
Experience working with highly confidential information.

Preferred Qualifications/Competencies:
Experience extracting and analyzing data and advanced understating of database design and functional concepts.
Ability to resolve and mediate conflicts.
Experience working according to detailed policies, procedures, and deadlines.
Experience responding to customer inquiries with tact and diplomacy.
Experience utilizing and navigating multiple computer systems/programs/applications.
Experience with documenting processes and operations.
Experience with public speaking, training, and presentations.
Experience working with highly confidential information.

Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):
Dependable work ethic and reliable attendance record;
Adaptability and flexibility in a changing environment;
Exceptional customer service skills.
Ability to conduct extensive research, compile and analyze data, and create reports;
Strong computer skills, a propensity towards technology, and the ability to quickly learn new systems and software;
Development and application of creative solutions to business issues;
Strong written and oral communication skills;
Analytic thinking, organization, and problem solving skills;
Highly self-motivated, self-directed, and attentive to detail;
Ability to partner with other professionals, managers and staff to find effective solutions within established law, rules and procedures;
Effective interpersonal and relationship building skills;
Working effectively in both independent and team situations;
Time and project management skills;
Professional demeanor;
Ability to obtain SPCP certifications in in Job Evaluation and Selection within the first 12-18 months;
Proficiency in the use of Google Apps (Docs, Forms, Sites, etc.), Microsoft Office, and web-based technology.
Ability to learn in a collaborative environment and implement directives with a positive attitude.

Conditions of Employment - Candidates who fail to meet conditions of employment will be removed from consideration.
The successful passing of a reference check.
A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, etc.
Supplemental Information

PLEASE READ - Required Application Materials

Interested individuals must submit the following online:
1. A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see résumé," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.

2. A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from and '' addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.

3. A detailed cover letter, explaining how you meet the required competencies (see list above titled "required competencies") and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.

Comparative Analysis Process: Structured Application Review
Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.

PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at

A standard appeal form is available at: If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.