Assistant Director Public Services

City of Seattle - Seattle, WA3.9

This position will be open until filled. First review of applications will be conducted on September 25, 2018 and qualified applicants invited to interview. A hiring decision may be made at any time following September 25, 2018.

The Assistant Director, in collaboration with the Library Programs and Services Division (LPSD) leadership team, is responsible for overseeing the delivery of system-wide services to Library patrons and the implementation of the Library's service priorities. Specifically, the Assistant Director leads the Public Services Management Team (PSMT) to shape and implement the goals of Public Services as guided by the Library's Strategic Direction; and oversees, guides, and directs staff in the operations of the Library's 27 locations as well as delivery of system wide programs and services to Seattle's diverse community. This position reports to the Director of Library Programs and Services Division.

The Seattle Public Library is Seattle's center of information and knowledge and one of the most popular and valued services in the city. A strategic priority of the Library is to foster an internal culture of innovation which focuses on creativity, engagement, learning and staff development. Library staff is highly regarded by the public for their knowledge, quality of service and caring. Staff members are committed to and demonstrate the Library's organizational values of Respect, Partnership, Engagement, Diversity and Inclusion, and Transparency in their communications, intentions and behaviors. Additionally, the Library supports the City of Seattle's Race and Social Justice Initiative to end institutionalized racism by eliminating barriers to access. The Library strives to provide the staff and public with equitable opportunities for growth while developing equitable access to the programs and services we offer. If you share these values and meet the qualifications, the Library invites you to apply for this position.

Job Responsibilities:
Programs and Organizational Development: Provide leadership and participate fully in the development of the Library's programs and service deliverables. Continually assess the public's needs and interests, and work collaboratively with administration, managers, staff, external stakeholders and the community to develop responsive program and service strategies of the future that meet traditional and non-traditional use patterns in new and innovative ways. Work in conjunction with other city departments, the community and external stakeholders in creating an organization free of institutionalized racism. Maintain and enhance Outcomes Based Planning and Evaluation (OBPE). Manage the Outcomes Reporting process and supervise reporting on outcomes to the Board, the Seattle Public Library Foundation, Friends, library staff and community stakeholders.

Staff Development and Administration. Develop and implement staffing models and plans to support service goals. Provide general staffing administration and support managers in the coordination and supervision of staff. Participate in and/or support the recruitment, selection and onboarding of new staff members. Engage in teambuilding and model and develop the competencies of managers and staff. Monitor and track staffing activities and maintain needed systems and records. Develop, coach and support the mentoring and professional development of Public Services direct reports and Public Services staff. Develop staffing budgets, reports and studies as needed. Coordinate staffing activities and development with Human Resources, Labor, Library Administration, managers, and other stakeholders. Coordinate unit and individual work plans with overall divisional priorities and objectives. Plan for and develop regular status reports. Conduct analytical studies and develop narrative materials. Assist the Director with annual and long range planning, including setting goals and recommending strategies.

Operations and Resource Management. In collaboration with the Library Programs and Services Operations Manager evaluate and continually improve systems for the management of essential operations, analyzing resource needs, and directing staff effectively to support Library objectives. Maintain a continual practice of process improvements to gain efficiencies in work processes. Develop and maintain a collaborative process that seeks input from affected stakeholders such as frontline staff and cross divisional peers. Assist with developing operations, staffing, project and other budgets and coordinating them with overall division budgets. Monitor expenditures and develop financial reports and studies in collaboration with the Finance team. In coordination with the director of LPSD, develop an annual budget for Public Services. Compile and analyze statistics, outcomes and impacts along with other relevant data in support of budget requests.

Project Management. In collaboration with the Assistant Director of Collections and Access, assist managers and the Public Services Management Team in setting short- and long-term objectives, and planning and implementing unit and individual projects. Represent the director at project-related meetings and ensure timely communication between divisions, teams, task forces, administrators, and other stakeholders. Create and maintain project information and communications and make formal and informal project-related presentations to individuals and groups. Develop and monitor project budgets.

Relationship Management. Maintain and enhance the Seattle Public Library Foundation (SPLF) and Friends of the Library relationships, including managing Foundation and Friends funds, providing reports on programs and services funded by these two non-profit groups, and maintaining channels of communication with the Foundation CEO, Friends President and staff to develop donor interest and support. Participate in community activities, collaborate internally to identify and build on collaborative opportunities, establish, support and maintain relations with community partners and stakeholders, and support managers and staff in responding to public concerns and interests.

Policy Development. Recommend and participate in the development of Library policies, guidelines and practices. Stay abreast of changes in the library profession that will support the service delivery changes proposed by the Library. Seek out best practices of other library systems, as appropriate, and analyze their potential application at the Library.

Candidates must be able to demonstrate that they possess the following:

A minimum of five years of library management experience and a master's degree in library science; experience with urban public libraries and Central/Branch system structures is highly desirable.
Excellent leadership and management skills, including a successful track record of managing library services and a unionized staff through significant change. Must be familiar with current professional trends and issues in public library services and management.
Demonstrated experience in recruiting, developing and mentoring a diverse staff that reflects the communities served by SPL and experience removing barriers to advancement for people of color and other marginalized groups.
Demonstrated experience developing supervision and management expectations. Ability to both formally and informally coach direct reports and other staff within the library system.
Excellent written and verbal communication skills, including written and formal communications, presentation skills, skill with group and team dynamics, and the ability to motivate, persuade and negotiate with diverse individuals and groups.
Demonstrated experience in equity analysis of library programs and services and an understanding of race and social equity issues Ability to apply this analysis to affect change in program and service deliverables from an equity perspective.
Knowledge and experience communicating the Library's intellectual freedom role to patrons, partners, stakeholders and staff. Ability to recognize, communicate and lead staff through the inherent tension between upholding intellectual freedom principles while working towards the elimination of institutionalized race and social inequities.
Knowledge of and experience with principles and methods of organizational administration, including staffing administration, budgeting and analysis, communications, and records management. Ability to apply such principles, policies and procedures in the performance of job duties.
Knowledge and understanding of personnel and labor relations principles, policies and procedures. Experience supervising and administering in a union environment.
Knowledge of organizational theory and various leadership models. Demonstrated experience of innovation in library programs and services and experience with change management, project management and distributive leadership methods.
Knowledge of and experience in implementing, providing and evaluating a broad range of library services such as reference, information, reader's advisory, outreach and engagement, and program and service design. Ability to assess and recommend new and improved policies, processes and procedures relating to these functional areas.
General knowledge of collection development, analysis and maintenance.
Knowledge of and experience in communicating the value of a broad range of library access services such as collection access, and library technologies and operations, in collaboration with the Assistant Director of Collections and Access and the Library Technology Officer
Knowledge of and experience in Outcomes Based Planning and Evaluation or similar evaluation planning systems. Ability to understand and analyze a variety of data types and prepare and edit reporting to a variety of audiences.
Knowledge and experience with principles and methods of project management from ideation to scale, including planning and evaluation, budgeting, scheduling and monitoring, coordinating multiple projects, and project communications.
Must be able to use information management tools, including office PCs and communications, word processing, spreadsheet, database and project management applications, and analytical methods required for managing large, complex and multiple projects.
A commitment to meeting the needs of diverse communities and staff consistent with the Library's Internal Organizational Values, mission and strategic direction.
Ability to establish and maintain positive working relationships with staff and the public.

Additional Information:
How to Apply

To be considered all candidates must complete the application and attach the following:

Cover letter
Applications that are not complete or that don't have the required documents attached may not be considered.

This position will be open until filled. First review of applications will be conducted on September 25, 2018 and qualified applicants invited to interview. A hiring decision may be made at any time following September 25, 2018.


If accommodations are needed during the selection process, please let us know.