Customer Care Specialist

California Casualty Management Company - Colorado Springs, CO (30+ days ago)4.2


You’ve never met a problem you can’t solve and you have the ability to put yourself in a customer’s shoes, seeing issues from all sides. We see you as discovering an outstanding career with California Casualty, where customer service is our top priority.

Having at least 2 years’ customer care experience, preferably in a high-volume Call Center, means you understand the importance of connecting with your clients, whether by phone, in writing or by email. You know how to provide them with accurate product and service information, come up with solutions that benefit both them and the company, handle complex billing situations and take the opportunity to sell other products and services that might be beneficial. Sometimes the people you deal with can be difficult, but your sound judgment and professionalism will enable you to resolve issues diplomatically.

California Casualty is committed to meeting the insurance needs of the professionals who serve the public good in a variety of ways—firefighters, law enforcement, state troopers, educators and others. As a member of our team, you can take special pride in knowing that while you’re building a successful career, you’re also serving this dedicated group of people.

We are looking for a results-focused individual with outstanding customer service, listening and verbal/written communication skills, and the ability to create a unique customer experience on every call. This position requires:

Computer proficiency
Strong multitasking and interpersonal skills
**Monday - Friday, 10:30 a.m. to 7:00 p.m. with rotating Saturdays 9:00 a.m. to 1:00 p.m. Training hours are Monday - Friday, 8:30 a.m. – 5:00 p.m.**

Minimum starting hourly salary $ $18.50 + DOE.