Shelter Monitor (Sun-Thurs Evenings)

Austin Shelter for Women & Children - Austin, TX

30+ days ago

Shift: Sunday-Thursday, 2:45 pm - 11:15 pm

Full benefits: Medical, Dental, & Vision coverage; Life Insurance; Paid Time Off; Pension and Retirement Plan.

Job Summary:

Assists residents staying in the shelter; performs client intake procedures and prepares client intake records; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to facility rules; maintains accurate and complete records and logs containing pertinent information; ensures that facility is maintained in a neat and proper order.

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Intake and Discharge Responsibilities (40%)

Answers telephone and responds to questions regarding the shelter operations.

Performs client intake procedures including running sexual offender checks; checks clients into the shelter; prepares and monitors client intake cards; prepares and maintains resident roster.

Orients new clients to the program and prepares case records to facilitate case management; records daily statistics.

Updates client files as needed; obtains client’s signature on forms as well as house rules and regulations.

Prepares and distributes meal and shower tickets, assigns bed numbers; distributes towels, linens and personal hygiene items; secures and distributes client medications as required.

Building Security Responsibilities (30%)

Ensures clients comply with house rules; checks client’s baggage for drugs, alcohol, weapons and pornography; records incidents and notifies supervisor of any special circumstances or unusual problems; ensures security of facility and clients; arms and disarms alarms in accordance with lodge policy; locks and secures area inappropriate for client entry.

Conducts routine checks of the facilities to ensure that all doors are locked and that nothing is amiss; locks doors to ensure security of the facilities.

Responds to emergencies in a calm manner and initiates appropriate actions in accordance with established policies and procedures.

Maintains client and program records daily; submits required reports and statistics; prepares written incident reports.

Activities Coordination Responsibilities (20%)

Plans, promotes, coordinates, and facilitates activities on a regular basis to include recreational, entertaining, and/or devotional topics.

Monitors all activities to ensure needs of clients are met and to ensure compliance with established activity plans as well as The Salvation Army policies and procedures.

Prepares and distributes monthly calendars and/or newsletters promoting scheduled activities and providing general and specific information of interest to the clients.

Transports clients to all activities and outings as needed.

Chore Distribution Responsibilities (10%)

Assigns daily cooking, cleaning, and maintenance chores to clients and ensures completion of such; inspects facility on a routine basis to ensure compliance with established standards; ensures return and accountability of The Salvation Army property (linens, etc.).

Other Responsibilities:

Informs supervisor of any issues as they arise.

Performs other duties as assigned.

Materials and Equipment:

General Office Equipment Intercom System Security Camera System

Knowledge, Skills and Abilities:

Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same.

Knowledge of general office procedures and practices.

Knowledge of basic record keeping practices and procedures.

Knowledge of proper cooking methods and procedures.

Ability to communicate effectively with clients in order to control, lead, and motivate behavior.

Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.

Ability to work independently and with limited supervision while enforcing established policies and procedures.

Ability to present a positive and professional image of The Salvation Army.


Education and Experience:

High school diploma or G.E.D.


One year experience performing building security or social services work preferred,


any equivalent combination of training and experience, which provides the required knowledge, skills and abilities.


Valid State Drivers License

Valid CDL – Class B (or ability to obtain within established timeframe)

Physical Requirements:

Ability to meet attendance requirements.

Ability to read, write and communicate the English language effectively.

Ability to perform data entry into a computer.

Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.

Ability to drive a Salvation Army vehicle safely observing all laws, regulations, and policies.

Ability to pass DOT requirements to drive a Salvation Army midbus or other DOT vehicle.

Ability to perform combinations of sitting, standing and walking on a frequent change basis. Distance of travel is usually within the same building.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (up to 25 lbs.) occasionally.

Working Conditions:

Work is performed in a residential facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like, but may be exposed to other discomforts associated a shelter environment.

Job Type: Full-time

Salary: $11.00 /hour


  • social service: 1 year (Preferred)


  • Driver's License (Required)


  • Spanish (Preferred)
  • English (Required)


  • Evening (Required)
  • Morning (Preferred)
  • Mid-Day (Preferred)
  • Graveyard (Preferred)