Healthcare Call Center Representative

Greenkey Resources - Maryland Heights, MO4.0

29 days agoFull-time

Job Title: Healthcare Call Center Representative

Position Type: Right-to-hire (contract that will turn into a permanent position)

Number of Openings: 10+

Hours: Monday - Friday, an 8 hour shift will be assigned between the hours of 8AM - 8PM

Requirements:

  • 2 years of call center experience
  • 2 years of healthcare experience
  • Must be a proficient typist, with an average of 35+ WPM
  • Professional mannerism
  • Must be able to talk and type simultaneously
  • Bilingual is preferred

Job Description:

  • Frontline service position providing assistance to members and providers regarding programs, policies, and procedures
  • Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers
  • Responsibilities also include the administration of intake documentation into the appropriate systems
  • Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call
  • Performance expectations are to meet or exceed operations production and quality standards

Job Type: Full-time

Salary: $13.00 to $16.00 /hour

Experience:

  • call center: 2 years (Required)
  • healthcare: 2 years (Required)

Language:

  • Spanish (Preferred)