Housekeeping Manager

American Cruise Lines - United States3.3

30+ days ago
Overview
American Cruise Lines, the largest cruise line in the United States, is seeking several Housekeeping Managers to join our brand new ships which travel throughout our nation on week long cruises. As the Housekeeping Manager you will be responsible for overseeing all aspects of our ship’s cleanliness in both the guests’ hotel rooms and in the public areas to maintain brand standards and exceed guest expectations. Other responsibilities include training and coaching the housekeeping team, as well as handling any customer service requests. This is a guest facing position and will have you interacting constantly with guests during their cruise.

The best part of this role is that all of these responsibilities take place while visiting a new, unique destination each day. What makes our company different from other cruise lines is that we have a fleet of 10 ships, operating in 30 states from Florida to Alaska. Ship styles range from the most contemporary riverboats to the paddlewheel queens that have the look of a steamboat. With brand new ships launching this year, we would love for you to join our growing team today!

Responsibilities
Establish and monitor cleanliness standards of performance for all housekeepers
Coach and mentor housekeeping staff
Regularly clean, organize, sanitize, and maintain all areas of the ship
Maintain a genuine concern for our guests by supporting their experience and satisfaction
Inventory supplies and place orders in a timely manner
Effectively communicate with all staff on board
Qualifications
Bachelor’s degree in Hospitality Management or Business field (preferred but not required)
Must have past hotel experience
Team player who sets a positive example for others
Excellent guest service skills with the capability to handle guest concerns
Ability to empower team to provide excellent customer service
Willingness to work long days, every day, for extended periods of time
Flexible schedule and willingness to travel
American citizen or legally authorized to work in the U.S.
US Coast Guard regulated pre-employment drug test

Perks

Benefits package including medical, dental, and matching 401k
Paid travel
No living expenses aboard the ship (room and board are included)
Training programs to support you
Continuous growth in the company

American Cruise Lines has 10 ships throughout our fleet, 3 of which are on the Mississippi River. The America and the Queen of the Mississippi are modern paddlewheelers reminiscent of steamboats from a bygone era, while the American Song is a brand new riverboat with contemporary décor and styling unlike anything else in the U.S. We have additional ships on both the East Coast and in the Pacific Northwest and Alaska. Discover why American Cruise Lines is the leading (and fastest growing) cruise line today!