Sun Basket is the #1 healthy meal kit in the United States. The company has grown rapidly from $0-$200M+ revenue over the past 4 years. Ranked the #1 online healthy eating platform by Epicurious in 2019 and Buzzfeed 2 years in a row, Sun Basket is disrupting the $650B grocery market with a fundamentally healthier, easier, and more personal way to cook and eat at home. Backed by top-tier investors, Sun Basket is based in San Francisco, CA and delivers millions of meals nationwide each month.
Sun Basket is seeking an IT Intern, who is highly skilled, self-motivated and passionate about information technology. This is an exciting opportunity to be part of the team! The IT intern will be responsible for providing technical assistance and support related to all network and computer systems, hardware, software, information systems platforms for end-users. Experience monitoring and supporting desktop duties - network printers, file servers, printer servers, etc.
What you'll be doing:
Independently investigate and implement solutions to technical issues
Solve technical help tickets submitted via phone, email, and walk-ups
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally Office 365, G Suite by Google Cloud, Slack, Zoom Meeting, etc.
Identify recurring technical issues and propose solutions to address the root of the problems
Understanding of basic networking concepts
Experience installing and configuring operating systems, networked and local printers, and business applications (Apple Macintosh Laptops/Desktops)
Eager problem-solver who listens to employees and actively resolves problems with grace and integrity
Knowledge about computer hardware, cables, connections and basic software
Ability to do electronics troubleshooting, analyzing information, good judgment in making decisions
Exceptional client/customer service skills, equipment maintenance, ability to report work-related issues to management must maintain confidentiality, quality focus, results-driven, supply management, ability to multitask, attention to detail and good oral and written communication skills
Who you are, and why you're right for us:
The ideal candidate should have excellent oral and written communication skills
Organizing skills their work load using tools like MS Excel, Word, PowerPoint and office equipment.
MUST be Pursuing a IT related degree or training
Preferred 1-2 years working in Technical support positions
Experience in small, high-growth companies is desired
Excellent communication and interpersonal skills
Strong attention to detail
We are an Equal Opportunity Employer. It is the policy of Sun Basket, Inc. to provide equal employment opportunities to all qualified applicants and employees without regard to sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religious creed (including religious dress and grooming practices), color, gender, gender identity or expression, national origin, citizenship, ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, registered domestic partner status, age, sexual orientation, military service status, veteran status, domestic violence victim status or any other characteristic protected by federal, state or local law or ordinance or regulation.
We value diversity and encourage all qualified candidates to apply. In accordance with applicable laws, we will consider for employment qualified applicants with arrest and conviction records. Sun Basket, Inc. also provides reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs or practices to the fullest extent required by law. If you would like to request an accommodation or believe you have been subject to discrimination, please contact the Company’s Human Resources Department.