IT Support Associate

Ocean Pines Association, Inc. - Berlin, MD


IT Support Associate

Primary Job Duties: The primary purpose of this position is to serve as a Technical Support/Customer Service Representative as needed by identifying, analyzing, diagnosing, and resolving association computer problems identified by users. Onboard new employees into the AD and O365. Work will include configuring, installing, troubleshooting, and maintaining/updating computer hardware, software, and network components/cabling.

Ability to troubleshoot, install or replace computer equipment and peripherals; including: hard drives, memory, motherboards, video cards, monitors, and printers. Ability to test network cables and network ports. Ability to troubleshoot/test, download, install, and update computer software. Ability to interpret and explain the use of new hardware and software to users. Knowledge and experience in installing and updating both computer operating systems and application software programs including Microsoft Office Suite software. Ability to stay abreast of the latest computing technology and innovations. Excellent customer service and interpersonal relationship skills with the ability to communicate effectively both verbally and in writing with staff and computer vendors including the patience to deal with customers of any level of computer knowledge. To use hand tools and test equipment. Ability to lift up to 50 lbs. Ability to work independently. Knowledge/understanding of computer hardware, software, and technology terms and phrases.

Minimum Qualifications:

  • High School Diploma/GED.
  • A+ certification.
  • Minimum of two years of fulltime PC support experience maintaining desktop computer hardware, software and networks in an enterprise environment.
  • One year of fulltime, professional experience providing Help Desk technical and customer service support to computers users.

Preferred Qualifications:

  • Experience with Windows 7-10
  • An understanding of Windows Server 2016 and Active Directory.
  • A+ and Net+ Certification is preferred.
  • Familiarity with Office 365 (admin side)
  • Two years of fulltime, professional experience providing Help Desk technical and customer service support to computers users.
  • Experience in Government or Resort environment is desirable.
  • Associates degree preferred.

This is a full-time, non-exempt position with a full benefits package. The primary hours for this position will be 9:00am-5:00pm Monday-Friday, with occasional deviations from this for weekend events, and business critical issues that occur outside of regular operating hours. To be considered an applicant, you must apply via email and submit a cover letter and resume. All documents that you wish to provide must be attached to your application in your email.

The Association is an equal opportunity employer and does not discriminate based on disability, race, marital status, gender, religion, age or national/ethnic origin.

Job Type: Full-time


  • PC support: 2 years (Required)
  • help desk technical and customer service support: 1 year (Required)

Benefits offered:

  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
  • Retirement benefits or accounts
  • Paid time off