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WHAT IS THE OFFICE OF DEPUTY COMMISSIONER FOR OPERATIONS SUPPORT DIVISION (DCOS)? The Office of the Deputy Commissioner for Operations Support provides direction and oversight to the major operational and administrative functions for the IRS in support of its business units that provide taxpayer service and enforcement. Seven divisions are aligned under the DCOS: IT, which operates and maintains the IRS technology portfolio; HCO supports employee workforce of more than 80,000 employees; AWSS provides support services , Facilities Management and Security Services, Continuity Operations, and Credit Card Services for IRS business units; Procurement provides acquisition services for the IRS as well as Treasury Bureaus and Offices; Office of the Chief Risk Officer identifies and assesses risks, ensuring that risk management principles are incorporated into strategies and business decisions at all levels of the IRS; EDI which fosters a diverse and inclusive workplace culture that is free from discrimination and embraces diverse strategies; the Chief Financial Officer is responsible for accounting and control over IRS financial operations, U.S. government-wide revenue accounting; and PGLD division oversees information security across the IRS, assists with protecting taxpayers from identity theft, ensuring security of taxpayer personal data.
WHAT DOES A SECRETARY DO? IRS Secretaries work in every Business Unit (BU) and provide a wide range of administrative and secretarial services within an organization. This may include using a variety of computer applications, organizing and maintaining files, providing telephone and receptionist services, arranging conferences and meetings, typing and reviewing correspondence and meeting minutes, arranging travel itineraries, and briefing the manager on important issues.
As a Secretary, you will:
Serve as the liaison between the manager and his/her key subordinate staff members and other key officials. Serves as liaison with Headquarter and Program Officials in matters relating to highly sensitive congressional inquiries, reorganizations, receiving and transmitting information, etc.
Act as office manager for the office and ensures that the practices and procedures used by secretaries and administrative staff in subordinate offices are consistent with those of the office. On own initiative, recommends changes in administrative policies. Devises and installs office procedures and practices to be used by secretaries and administrative staff in subordinate offices. Prepares agenda for and conducts periodic secretarial training sessions for all secretaries
Exercise exclusive control over the manager’s appointments, with authority for commitments of time. Screens all calls and visitors, answering most questions and completing most administrative business involving established policy or routine matters
Analyze incoming directives, manual issuances, policy changes, regulatory and procedural changes, etc., for significant potential effect on manager’s objectives and for general interests of the manager. Alerts manager of the area of potential impact and arranges for any necessary follow-up technical review by an appropriate segment of the organization. Ensures the follow-up action is accomplished
Personally handles to completion, a variety of administrative projects, performing necessary coordination, making contacts, obtaining comments from management officials concerned, and preparing correspondence. Review agenda items for Executive Conferences and consolidates comments from management officials, and summarizes material for use by the manager in preparation for conferences
Maintain the confidential files of all sensitive material for the manager. Also establishes and maintains general administration and other confidential files in the manager’s immediate office.
In the absence of the manager, briefs the Acting Manager on the status of activities. Set up conferences for the manager including arrangements for participants, space, time, accommodations, and required information and material. As required, prepare correspondence in final form, prepares replies or initiates correspondence, e.g., letters of acknowledgment, commendation, notification, etc., after recognizing a need for such actions
Receive and control mail and suspense items, routing them directly to the appropriate person or office for action. Organize and maintain files, records, manuals, handbooks, and other related materials
Maintain supervisor's calendar; schedule appointments and engagements, prepare notes regarding topics to be discussed; make travel arrangements and prepare travel vouchers
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
Job family (Series)
Conditions of Employment
Refer to Other Information.
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Must be a U.S. Citizen or National
You must meet the following requirements by the closing date of this announcement:
You must meet have one year or twelve (12) months of specialized experience equivalent to the next lower grade level (GS-08) in the Federal government. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. You may have gained this experience in a full-time secretary, management assistant, personnel assistant, legal assistant position, and other similar positions where you work in a large organization subdivided into several subordinate levels, where formal policies, procedures, and reporting requirements are necessary. Your experience must include using Microsoft Office Suite (or equivalent software applications) to maintain managers’ calendars including meetings and appointments; Experience receiving and reviewing incoming mail and correspondence for the manager, determine necessary actions and set controls and deadlines. Experience performing secretarial/office administration duties of the job independently, referring only the most complex problems to the supervisor. Experience managing conflicting priorities/deadlines which require you to determine the approach to resolve them. Experience with written and verbal communication to correspond with customers, stakeholders and staff.
- The experience may have been gained in the public sector, private sector or Volunteer Service . One year of experience refers to full-timework; part-time work is considered on a prorated basis.
- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must have been at the GS-08 level for 52 weeks (time-in-grade requirement).
1 position to be filled in The Office Of Deputy Commissioner For Operations Support Division (DCOS) in the Office of Procurement, Office of Information Technology Acquisition in Lanham, MD.
Anticipated Start Date:
To Be Determine
We may select from this announcement or any other source to fill one or more vacancies.
This is a non-bargaining unit position.
We offer opportunities for telework.
Must meet IRS telework eligibility requirements
We offer opportunities for flexible work schedules .
Tour of Duty:
Monday - Friday 7:30 a.m. - 4:00 p.m.
The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.
A 1-year probationary period is required.
- Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.
- Undergo an income tax verification and review of prior performance/conduct.
If you are an IRS/Treasury employee eligible for consideration under the Career Transition Assistance Plan (CTAP), you must submit proof of eligibility by 11:59 PM ET on the closing date of this announcement. If you have any questions concerning your eligibility please refer back to the CTAP Documentation link in the vacancy under How You Will Be Evaluated
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.
Your application will be evaluated based on the IRS Merit Promotion Plan in the following areas: Reading, Listening, Interpersonal Skills, Integrity/Honesty, Reasoning, Teamwork, Writing, Applies Technology to Tasks, Customer Service . Your application will be rated and ranked among others, based on your responses to the online questions regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/indexawd.htm .
Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.
You will be assigned to one of three quality groups. Each group represents a quality level (i.e., Superior/Best Qualified, Highly Qualified, Qualified). Candidates will be considered in quality group order. If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.
You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.
If you are a displaced or surplus Federal employee (eligible for the https://home.treasury.gov/about/careers-at-treasury/how-to-apply/career-transition-assistance-plan-ctap-and-interagency; Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) , you must receive a score of Highly Qualified or better to be rated as well qualified" to receive special selection priority.
To preview questions please click here .
Background checks and security clearance
Drug test required
A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents . Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. ( Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view https://home.treasury.gov/about/careers-at-treasury/how-to-apply/resume-tips Resume Tips
CURRENT AND FORMER FEDERAL EMPLOYEES Documentation Relating to Your Federal Employment
Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The position occupied block on the SF-50 should show a 1 and your tenure block should show a 1 or 2.) Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.
If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing proof of eligibility. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15 , VA letter, etc.
Submit a copy of your most recent, completed annual performance appraisal or equivalent evaluation from a supervisor, which includes a narrative describing your overall performance for a period of time (generally 12 months). If it is not dated within the last 12 months or if you have not received a performance appraisal, please explain why in your application.
Submit documentation to support any performance related awards received within the past 3 years (i.e., a copy of award SF-50 or documentation that includes company/institution name, date, monetary amount (if any) and reason for award.
CAREER TRANSITION ASSISTANCE PLAN(CTAP)or INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION If you are a displaced or surplus Treasury employee, click https://home.treasury.gov/about/careers-at-treasury/how-to-apply/career-transition-assistance-plan-ctap-and-interagency; CTAP/ICTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.
IRS REASSIGNMENT PREFERENCE PROGRAM (RPP) You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.
If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time; instead you may substitute an SF-50 showing you held the job series. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page . If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
VETERANS EMPLOYMENT OPPORTUNITIES ACT (VEOA) DOCUMENTATION
If you are applying under the Veterans Employment Opportunities Act (VEOA) , you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15 , along with the required documentation listed on the back of the SF-15 form.
SPECIAL HIRING AUTHORITIES DOCUMENTATION
If you are applying under a special hiring authority, submit a copy of your proof of eligibility.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .
Our comprehensive benefits are very generous. Our benefits package includes:
Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
Access to insurance programs that may be continued after you retire.
A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
A retirement program which includes employer-matching contributions.
Learn more about Federal benefits programs at:
Pay and benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.