Guest Services Receptionist - Part Time - St. Mary Mercy Hospital, Livonia

Saint Joseph Mercy Health System - Livonia, MI4.2

30+ days ago
An Opportunity to Join our Remarkable Care Team awaits YOU!!!!

St. Joseph Mercy Health System (SJMHS) is one of the nation's top healthcare service providers, spanning five counties in Southeastern Michigan. SJMHS represents more than 2,700 physicians and 14,000 nurses and staff, and includes 5 Hospitals, 5 Outpatient Health Centers, 8 Urgent Care Facilities and over 25 Specialty Centers. Saint Joseph Mercy Health System is part of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, serving communities in 22 states with 86 hospitals, 128 continuing care facilities and home health and hospice programs.

St. Mary Mercy Hospital is a beautiful full-service, 304-bed acute care hospital, located in Livonia, MI, that provides comprehensive care, including a 24-hour emergency department, general medicine, inpatient and outpatient surgery, physical medicine and rehabilitation, intensive care unit, cancer, cardiology, geriatrics and birthing and women's health. Through several major expansions in the hospital, programs and services, St. Mary Mercy continues to offer the latest in quality health and medical services. St. Mary Mercy has received numerous awards recognizing excellence in clinical outcomes, patient safety, financial performance and efficiency.


The Guest Services receptionist is responsible for greeting patients and visitors, answering patient information calls, and providing directions to various areas in the hospital. Sorts mail and is responsible for the delivery functions for all hospital departments and physicians. Other responsibilities include sorting and delivery of patient and doctor mail, accessing hospital information systems to provide patient information and communicating and promoting a positive professional image. The Receptionist will maintain a warm smile, approachable attitude and have a professional demeanor. In addition, they must have the ability to speak with a clear, pleasant and understandable voice.


. High School Graduate

General computer knowledge

Training and Experience:
Six months to one-year previous receptionist/customer service preferred.

Experience with computers necessary. Uses computer to access information regarding patients and understands what constitutes appropriate information. Acts as a resource agent for visitors, patients, and staff members regarding the following:

Directions to specific departments/areas of hospital.
Discharge procedures of patients, as it relates to family/patient responsibilities.
Accessing Pastoral Care.
Information regarding visiting policies.
Information regarding delivery policies.
Ability to communicate in a professional manner both written and verbally.
Ability to utilize hospital information systems and hospital directories.
Ability and temperament to adapt to change.
Ability to exercise good judgment in a crisis situation.
Ability to utilize phone to transfer calls.
Ability to operate pagers and miscellaneous communications equipment.


Hearing and speech acuity to answer telephone and visitor requests. Motor coordination and finger dexterity necessary to answer calls, operate computer and other miscellaneous communications equipment. Visual acuity to read daily operations manual updates, patient information, physician status information, multiple directories and mail sorting. Full range of body motion including handling and lifting manuals, directories, telephone books and occasional boxes and eye/hand coordination to operate computer and related office equipment. Requires standing and walking for short periods of time. Approximately 95% sitting most of the day. Ability to work under pressure with time constraints. Ability to work independently with minimal supervision. Ability to interact in an environment that promotes teamwork. Must be able to perform emergency tasks simultaneously, quickly, efficiently, in a calm, organized manner.

Why St. Joseph Mercy Health System?

Competitive Salaries and Shift Differentials
Rich Benefits package which include Medical, Dental, Vision, Paid Time off, Retirement Saving Plan with employer contribution option, Tuition Reimbursement, Life Insurance and Short/Long Term Disability.
Opportunity for growth and advancement throughout Trinity Health in 22 different states!!