Loss Prevention Program Analyst

Amazon Services LLC - Goodyear, AZ3.6

  • Highly proficient with Microsoft Excel
  • Experience working with large data sets
  • Advanced understanding of data bases (querying and analyzing) such as SQL, Exception Based Reporting, etc. and the use of analytics to report and provide visibility to trends
  • Experience in presenting accurate, concise and detailed reporting to leadership verbally and in writing
  • Completed Bachelor's degree from an accredited university or 2+ years Amazon experience
  • Experience creating and driving quality metrics for operational excellence
  • Ability to coordinate with a cross-functional team to design and implement analytical systems and drive the adoption of core products & tools
  • Ability to develop data-driven recommendations that align with Amazon leadership principles and core values
  • Demonstrated ability to manage multiple projects and priorities, negotiate, resolve problems, and develop relationships at all levels of the organization
  • Ability to work independently with limited direction, communicate effectively with team members in disparate geographic location
  • Analytical leader experienced in performance based, action and results oriented management, project manager and effective problem-solver
  • Experience in implementing operational automation using scripts
  • Ability to take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations
  • Up to 20% travel
The North American Loss Prevention Team is seeking a Program Analyst, throughout the Americas to design, develop and manage world-class reporting and analytics that serve and support the Loss Prevention team, including data interpretation, trending analysis, and overall department initiatives. In this position, you will research data and develop tools in various systems to support Loss Prevention initiatives, reporting to the Senior Manager, Product Management. You will need to interact extensively with cross-functional groups such as database engineering, software developers and management. Excellent listening, writing, verbal communication skills, and strong technical competency are essential. You will build and deliver on-time database platforms and proper integration with other applications and systems through effective web based development. You must possess strong leadership skills, be detail-oriented, a quick decision maker, work with data, and have a passion for getting things right. You must have a desire to drive permanent removal of defects, and ensure highest quality of service is provided in an efficient, effective, and proactive manner.

Key Responsibilities Include:
  • Technical expert in the use of data mining, scoping and building of web and excel based reports and analytics for use by the Loss Prevention team
  • Meeting deliverable timeframes set by LP leadership, that support business goals in collaboration with the product management team and stakeholders
  • Monitor and report potential crises, and have flexibility to think critically and problem solve
  • Track and report on metrics which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner
  • Subject matter expert on all related technical projects for Loss Prevention
  • Ensure all programs comply with document Amazon InfoSec standards
  • Utilize Lean and Six Sigma methods to drive process improvements and increase efficiency
  • Responding to database related alerts and escalations and working with engineering/development team to root cause and resolve recurring problems