Front Office Agent

InterContinental Los Angeles Downtown - Los Angeles, CA

About us
Do you see yourself as a Front Office Agent? What's your passion? Whether you're into sports, shopping or spending time with your pet, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Your day to day
FINANCIAL RETURNS• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.• Issue, control and release guest safe-deposit boxes.• Up-sell rooms where possible to maximize hotel revenue. PEOPLE• Answer phones in a prompt and courteous manner.• Welcome guests in a friendly, prompt and professional manner. • Register guests, issue room keys, provide information on hotel services and room location. • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.GUEST EXPERIENCE• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. RESPONSIBLE BUSINESS• Promote team work and quality service through daily communications and coordination with other departments. • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
What we need from you
High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.This job requires ability to perform the following:• Frequently standing up behind the desk and front office areas• Carrying or lifting items weighing up to 50 pounds• Handling objects, products and computer equipment• Use a keyboard to operate various property management and reservations systems, etc.Other:• Communication skills are utilized a significant amount of time when interacting with guests and employees.• Reading and writing abilities are utilized often. • Basic math skills are used frequently. • Problem solving, reasoning, motivating and training abilities are often used.• May be required to work nights, weekends, and/or holidays.
What we offer
In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.So what's your passion? Please click "Apply Online" and tell us how you could bring your individual skills to IHG.IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans