Manager, Office of Financial Shared Services

George Washington University - Ashburn, VA4.0

With oversight from financial management leadership, this position supports all divisions under the Executive Vice President and CFO which include, but not limited to Division of Operations and the Division of Information Technology to establish and enhance financial shared services for the university.

Business Process Improvement;
Analyze and evaluate invoicing, expense reporting, contracting, sourcing, purchasing and asset management business processes and recommend actions to streamline processes, improve operational efficiencies, and identify opportunities for reducing operational costs and improving customer satisfaction.
Collaborates with university partners, including academic and administrative units, finance and treasury leadership and staff, audit and compliance, and others to develop and implement new business processes
Provides input on, and tests, financial systems enhancements
Project manage, plan and implement special projects, business initiatives, and system upgrades as requested by management

Contract Administration;
Coordinates the preparation and review of specifications and requirements related to requests for quotation (RFQ), requests for proposal (RFP), or requests for information (RFI); prepares bid specifications, issues bid requests and reviews quotations received
Follows university policy and procedures to identify suppliers and negotiates and awards contracts to fulfill organizational objectives
Develops, implements and oversees a framework for evaluating supplier performance and compliance with contract terms
Assist in the management of supplier relationships including onboarding new suppliers
Acts as liaison between Office of General Counsel, Risk Management and vendors in facilitating resolution to high priority issues
Amends contractual agreements to reflect modifications to existing contracts and directs and ensures entry of contractual information into organizational repository

Customer Service & Training;
Participates on various committees as delegated by the office director to provide and receive feedback on issues that may impact the shared services office
Provides guidance to constituents in conjunction with Finance Directors and university partners on finance and treasury policies, procedures, systems, compliance issues, and best practices
Collaborates on the development and delivery of training programs
Develops written training documents, cheat sheets, and videos
Delivers training programs in-person, via webex, one on one and in group settings
Maintains professional knowledge and skills through attendance at professional meetings, taking appropriate training courses as approved, and by reviewing current literature including university documents
Maintains content and manages updates for office website

Responds to and resolves questions/feedback from OFSS mailbox
Administer OFSS customer satisfaction survey
Contact end users for feedback on OFSS
Monitor and evaluate feedback to recommend changes to business process
Monitor resolution of high priority issues for changes to business process

Assist in producing and analyzing daily, weekly, and monthly key performance indicators (KPIs), dashboards, and analytics to measure and improve performance
Perform special projects and analysis as requested by management

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:
Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 5 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study plus 3 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:
In-depth knowledge of contracting, invoicing, expense reporting, sourcing, purchasing and negotiation process and metrics
Superb written and verbal communication, interpersonal and leadership skills
Outstanding negotiation skills
Experience in collecting and analyzing data
Problem solver with a strong analytical mindset
Outstanding organizational and time management skills
Excellent customer service skills
Strong project management capabilities
Experience in a shared service center or in developing standardized procedures

Typical Hiring Range Commensurate with Experience How is pay for new employees determined at GW?
Campus Location: Ashburn, Virginia
College/School/Department: Financial Management
Family Finance and Business
Sub-Family Procurement/Travel
Stream Individual Contributor
Level Level 3
Full-Time/Part-Time: Full-Time
Hours Per Week: 40+
Work Schedule: Monday - Friday 8:30 AM - 5:30 PM
Position Designation: Essential: Employees who perform functions that have been deemed essential to maintaining business or academic operations. Employees are generally expected to work from home during an event and may be asked to physically report to work., Non-Essential: Employees who are not required to work unless directed to do so by their supervisor.
Telework: No
Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:
Employer will not sponsor for employment Visa status

Internal Applicants Only? No
Posting Number: S008089
Job Open Date: 03/12/2019
Job Close Date: 03/26/2019
If temporary, grant funded or limited term appointment, position funded until:
Background Screening Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.