COVENANT HOUSE CALIFORNIA
JOB TITLE: Case Manager I DATE: 06/2018
DIVISION: Safe Haven/Transitional Living Programs PREPARED BY: SVP
STATUS: Non-Exempt REPORTS TO: Director of Safe Haven and/or Director of Transitional Living Program
Under the supervision of a Director, the Case Manager I is responsible for provision of case management and custodial services within the CHC Crisis Shelter, ROP, SAP and RRH programs. Essential functions of the position are client intake and assessment, case planning, documentation, and basic individual and group counseling. The position is also responsible for providing these services within the framework of the Mission Statement, Five Principles, and the Policies and Procedures of Covenant House California. As an hourly, non-exempt position, meal periods are required within the first five hours of the workday and are non-paid, as well as two 10-minute breaks are required to be taken each shift. Any overtime must be pre-approved by a supervisor.
1. Provide case management services.
The goal at Covenant House California is to develop positive relationships with the residents through the effective utilization of the case management system. This system includes:
Welcome youth to the program;
Review intake documentation
b. Full Assessment:
Review and integrate the Initial Background Interview (IBI) into the Individual Service Plan and the accessing of resources for the youth.
c. Individual Service Plan:
Develop an Individual Service Plan (ISP) with the youth upon completion of assessment;
Revise and update the ISP as necessary. An updated plan is written, at minimum, after two weeks of intake, and upon the transition to a new Phase in the program;
Maintain a calendar of the youth’s work schedule, appointments, etc., in conjunction with the case plan;
Develop and maintain knowledge of and connection to community resources;
Make appropriate referrals for services within CHC and to community agencies;
Engage in positive transition planning with the youth.
Document regular progress notes in youth’s case record (HMIS and ETO) for those youth assigned to his/her case load.
Complete documentation specific to external grants as required;
Document pertinent information in Transition Log, Critical Incident Reports, Follow-Up forms, etc., as necessary.
e. Case Review:
Prepare and present assigned cases at monthly Client Progress Review Meetings.
f. Group Facilitator:
Facilitate psycho-educational and support group activity with youth on a regular basis.
Provide custodial supervision as follows:
a. Punctuality and consistency for assigned shifts as well as all scheduled meetings, including transition, staff meetings, and training.
b. Perform duties as assigned to meet the needs of youth and ensure adherence to the daily program schedule. This includes, but is not limited to:
facilitating group case management meeting with youth;
ensuring the cleanliness and safety of the facility;
providing crisis intervention, as necessary;
providing regular supervision of residents and activities.
3. Other program duties as assigned by the Director. Such duties may include, but are not limited to the following program areas: HOPWA, ILP, HMIS, charts/chart room audits, or other specialized contract duties.
Bachelor’s degree in Psychology, Sociology, Social Work or related field OR an Associate’s degree in Psychology, Sociology, Social Work or related field and 2 years of case management experience, preferably with homeless or runaway youth.
In lieu of a Bachelor’s Degree, must have a minimum of 4 years of case management experience, preferably with homeless or runaway youth.
Must be a self-starter and team player with the ability to work with other staff. Knowledge of adolescent development, community resources, and case management skills. Must have good organizational skills and the ability to communicate with members, clients, vendors and the public. Communication with and about youth must reflect a “strength based” and “trauma informed” approach. Bilingual in Spanish preferred but not required.
Must have a valid CA Drivers License, reliable transportation and a good driving record.
General business/office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required. Full-time 40 hours per week.
SUPERVISORY DUTIES: This position does not perform supervisory duties
Must be able to utilize basic word processing, email, and internet programs. Must be able to communicate effective both orally and in written form.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud.