Athletics Ticket Sales Coordinator

University of Delaware - Newark, DE

Full-time
Job no: 494002
Work type: Staff
Location: Newark
Categories: Full Time, Athletics
PAY GRADE: 28E

CONTEXT OF JOB:
The Athletics Ticket Sales Coordinator at the University of Delaware is a valued member within the University and Department of Intercollegiate Athletics and Recreation Services (DIARS), upholding and embracing the departmental mission of “Inspiring Greatness Together.”

Under general direction of the Assistant Athletic Director, Event Sales, the Athletics Ticket Sales Coordinator is responsible for increasing athletic department revenue by selling season tickets, partial plans, individual event tickets, group tickets and experiences as well as hospitality areas and event spaces. This position will development, implement and execute sales plans designed to meet or exceed sales and revenue goals.

Major Responsibilities:
Increase attendance and ticket sales revenue with a primary focus on season ticket renewals, new season tickets and group sales, which includes community outreach initiatives, group experiences and corporate outings.
Participate in the development, implementation and execution of sales programs and initiatives.
Demonstrate quality outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation and referral gathering. Build relationships with prospective customers via outbound telephone, text and email efforts and enhance those relationships through face-to-face appointments. Identify new business opportunities by establishing professional and personal networks, proactively soliciting for and following up with sales leads while representing the organization at functions throughout the Newark area.
Work closely with all internal departments for cross-promotional initiatives, specifically Event Sales, to increase overall department revenue.
Assist in the implementation of customer service and retention strategies in order to deliver consistently positive service and exceed set goals in annual ticket sales revenue.
Maintain working knowledge of all products to sell when applicable.

Qualifications:
Bachelor’s degree and two years related experience in sales or equivalent combination of education and experience.
Knowledge of the principals and practices of office management.
Knowledge of unit programs, policies and procedures preferred.
Ability to communicate and interact well with people of all ages and diverse backgrounds in a customer service setting.

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