Customer Relationship Specialist

VISANOW Inc. - Chicago, IL (30+ days ago)3.3

We’re looking for a Customer Relationship Specialist (Jr. CRM) with experience as an Immigration Paralegal to join our all-star Client Relationship Management team!

The CRM team is focused on maintaining and growing our business within our 1000+ B2B customers. These customers range from fast-growth start-ups to Fortune100 companies. The team is 100% customer driven with a mission to develop strong relationships with stakeholders at our customers (typically with HR leaders).

As a CRS, you are a critical team member of the CRM team. You will be responsible for supporting the day-to-day needs of our customers. Attention to detail, fast action, rapid problem-solving, and a 100% customer-first mindset are critical to success in this role.

Activities will include supporting customer data, analysis, and reporting needs, updating Salesforce records, coordinating customer/attorney calls, and more. You will work in a collaborative team environment and support our CRM leads across multiple clients across a variety of industries.

This is not only an excellent role to gain a deep understanding of our customer needs and our technology platform, but also a unique opportunity to work at a leading legal tech company! High achievers will quickly progress into other CRM team roles.

You Have:
**Experience as a paralegal within the Immigration space - a must have!**
Passion for technology, working in a fast-paced, high performing company, and bringing innovative tech products to new users
Motivation, drive, and persistence to pro-actively solve customer problems while remaining calm under pressure
A desire to immerse yourself in learning a new industry and product to become a subject matter expert
Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand
Why Envoy?

Convenient Chicago Loop location – 2 blocks from Metra trains and the CTA
Extremely competitive benefits plan including BCBS medical coverage, including FREE employee dental and vision coverage, and a company-matched 401k plan that vests immediately
Stock options after one year of employment
Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 9 paid holidays per year
Paid Parental Leave Program
Casual work environment
In-office company-paid gym membership with LifeStart Gym
Company sponsored lunches, happy hours, and events throughout the year
Healthy snacks & unlimited LaCroix
Monthly Product Lunch & Learns and ongoing Career Development/Training
Moxie Award Winner for Best Service Provider in 2015 and Most Disruptive Startup in 2016
Rated as one of the top 50 employers for Gen Y Emerging Talent in Chicago
Chicago Inno 50 of Fire – B2B Winner
Growing social responsibility programs & partnerships
Opportunity to work for an organization that changes lives every day!

Envoy is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief.
EOE AA M/F/Vet/Disability