IT Systems Analyst
Location: San Fernando, CA (In Person at client sites required)
Infinity Technologies provides professional consulting services to municipalities. Our areas of expertise are in city or county IT and GIS services serving clients in Northern and Southern California. We offer an excellent benefits package to include medical, dental, vision, life, 401k, paid holidays, PTO, competitive salary, and a collaborative work environment.
To learn more about Infinity Technologies, go to: www.inftechnologies.com
The IT Systems Analyst position is a mid-level role for our Information Technology and Help Desk departments. Employees in this position are expected to display a high level of customer service and communication while delivering project outcomes on time and satisfying client or other stakeholder requirements.
Additionally, those in the IT Systems Analyst role are diligent and organized team players who can troubleshoot and resolve multiple issues by multi-tasking, prioritizing, and managing time effectively.
Key Responsibilities
· Provide Level 1-3 IT technical support either by phone, remote access, or site visits as needed. Serves as an escalation point for triaging and resolving technical issues. When needed, escalates issues internally to appropriate staff for prompt resolution.
· Communicates technical issues and solutions with customers in terms appropriate for the audience.
· Installs, configures, and upgrades software and hardware.
· Interacts with vendors for support, design, and incident management.
· Protects systems and data at multiple layers. Identifies potential issues proactively.
· Document issues and resolution in IT Documentation Systems.
· Resolve, respond to, and update tickets in Ticketing Systems.
· Provides system architecture consultations to internal and external resources.
· Performs data backup services.
· Other duties as assigned.
Job Requirements
· 3+ years of experience providing desktop support experience, including but not limited to:
o Desktop and laptop hardware;
o MS Windows 10 and 11;
o MS Office 2016/Office 365 applications;
o Mobile devices (i.e. iPhone, Android, etc.);
o VoIP Phone Services (Hosted VoIP Solutions).
· 1+ years of hands-on Server Administration experience, including but not limited to:
o Active Directory / Directory Services (AD, DNS, DHCP, WINS);
o Hands-on desktop experience (WIN10 and WIN 11) and troubleshooting;
o HP / Dell Server hardware;
o Email Systems / Message Integration and Collaboration / Office 365.
· 1+ year of networking and architecture experience. Understanding of WAN/LAN and DNS terminology and knowledge of how to troubleshoot.
· CompTIA+ Certification (Note: External applicants who do not hold this certification at the time of hire will remain in the introductory/probationary period until they successfully obtain certification).
· Ability to resolve issues related to Microsoft Windows, Microsoft Office/Office 365, and Microsoft Server Architecture, as well as an understanding of WAN/LAN basic network troubleshooting.
· Understanding of Advanced Troubleshooting steps.
· Well-versed in IT documentation practices, understanding the importance of how critical it is to maintain accurate and detailed documentation.
· Familiarity with Microsoft SQL and basic data retrieval methods.
· Excellent verbal and written communication skills.
· Excellent reasoning, analytical, and troubleshooting skills.
· Comfortable speaking to clients regarding their technology needs and making recommendations.
· Ability to work through issues from start to finish and report back with root causes and recommendations.
· Ability to work from a ticketing system and provide quality updates to clients and internal teams.
· Excellent collaboration and teamwork skills.
· Excellent project management and time management skills.
· Proactive mindset; Ability to foresee possible issues and take proactive steps to prevent them.
· Ability to learn and support new technologies.
· Ability and willingness to take on additional responsibilities as needed.
Preferred Skills
· Experience with Azure and/or cloud computing.
Infinity Technologies participates in E-Verify. For more information please review the E-Verify Participation poster available here.
Physical Requirements
Prolonged periods sitting and/or standing at a desk, working at a computer and on the phone.
Job Type: Full Time
Pay Range: Starting Range: $29.00 - 37.00/hour
Schedule: Monday – Friday 8AM – 5PM Pacific
Job Type: Full-time
Pay: $29.00 - $37.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Location:
- San Fernando, CA (Preferred)
Ability to Commute:
- San Fernando, CA (Required)
Ability to Relocate:
- San Fernando, CA: Relocate before starting work (Required)
Work Location: In person
