General Manager (GM)
Wheel & Sprocket is a nationally-recognized specialty bicycle retailer with robust brick+mortar and online presence. The General Manager position oversees all activity at the store level and is part of the inner circle of management for the company aiding the executive team on operational and strategic initiatives. A multi-faceted job, the General Manager must be connected to the unique culture of the company, build a productive team, and be a leader in the local cycling community. A successful General Manager creates great energy and understands Wheel & Sprocket’s mission to share our passion for cycling to make a positive difference in our community, and can translate that into overall P+L excellence.
Job Description
- Technical responsibilities
- Profit and loss excellence
- Overall directly-responsible-individual (DRI) for store profitability
- Expense control
- Payroll excellence
- Financial accuracy (process and operational compliance)
- Sales and margin excellence
- Be a top-three sales person at store, every month
- Drive sales excellence at all levels within store
- Team Leadership
- Hire/train/lead a highly effective store-level team
- Customer experience excellence
- Manage store experience from entrance to exit
- Responsible for store reputation (reviews/emails)
- Community outreach (teams/corporate partners/ambassadors/events/rides)
- Engage with executive team and other GM peers to contribute to overall company strategy, processes, sustainability
- Personal responsibilities
- Strong ability to communicate well with customers, colleagues and other stakeholders
- Strong work ethic to get the job done
- Possesses a creative eye and attention to detail
- Hearing feedback well and making necessary changes
- Embraces a diverse and inclusive environment
- Giving feedback directly and in a candid, honest and effective manner
- Be dedicated to continuous improvement of own work and of the business
- Have positive attitude and strong sense of integrity
Requirements
- 7+ years specialty retail experience, bicycle industry preferred
- Technology platforms: Google Apps (email, calendar, drive)
Other Notes
This position is based at our Middleton store location, but requires the willingness to travel to other locations or off-site events and meetings several times per year. This is a full-time position offering many benefits including health insurance, 401k program, product discounts, bike-commuter credits and other fringe benefits.
Qualified applicants are invited to apply online, submit a cover letter and any other supporting documentation at:
Job Type: Full-time
Pay: $52,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
