Account Development Manager

Naviant, Inc. - Cleveland, OH


AccountDevelopment Manager


You’re looking fora company that is growth driven. You are a successful sales professional andwould love to move to the next step in your career; managing key accounts and ateam of account professionals.

You are a natural “solution”seller. You have a gift for combining softwareproducts and professional services to meet customer requirements.

NAVIANT is addingan Account Development Manager to their team due to exciting growth in thecompany. You will enjoy working ina culture with a unique approach to our employeeexperience.

NAVIANT’S AccountDevelopment Manager will lead a team of account executive professionals inmeeting and exceeding our client’s needs. You will lead by example; taking ownership of key accounts while leadingthe team in client service excellence and proactive business development growthwithin existing client accounts.

What willyou do?

As an Account Development Manager, you will;

  • Establish meetingsand relationships with existing customers for account penetration business, ECMSolutions and Consulting Services.
  • Maintain ourexisting clients. Proactively callingthese clients and meeting their requests in a timely manner.
  • Prepare accurateconfigurations, price quotes, proposals, and SOWs.
  • Set goals for callcampaigns and make predefined number of calls per week based on the callcampaign.
  • Activity trackingin contact management system (CRM).
  • Increase revenuewithin assigned territory and accounts.
  • Focus on accountpenetration growth.
  • Communicate allcustomer activity to appropriate account manager when needed.

How willyou ensure client service excellence?

As an Account Development Manager, you will;

  • Personally managethe top 5-10 client accounts.
  • Assist inresolving client issues promptly to ensure maximum satisfaction.
  • Respond quicklyand professionally to customer e-mails and calls within the defined customerSLAs.
  • Order placementand processing.
  • Maintain positivevendor relations and understand vendor trends, strategies and distributionissues.
  • Attend trainingsessions designated by manager.
  • Attend appropriatetraining sessions provided by our key vendors when available.
  • Keep current onindustry trends and solutions through training and education
  • Follow up onNaviant-generated leads from tradeshows, advertising, and referrals.
  • Monitor and reporton market and competitive activities.
  • Represent anddeliver on Naviant goals, missions and values.

What leadership competencies are important?

As an Account Development Manager, you will;

  • Positive teaminteraction and leadership skills demonstrated.
  • Direct and supportAccount Executives and Sales Support Representatives on Account Developmentteam in client activities and professional development.
  • Work closely withdirect reports and co-workers to insure seamless service to our customers.
  • Have highstandards and holds themselves and their team accountable to meet thosestandards.

What willyou bring to the role?

As an Account Development Manager, you will have;

  • Bachelor’s Degree
  • Minimum of 2 yearsof professional sales experience in technology.
  • Experience in“solution” selling combining product(s) and services(s) to meet customerrequirements.
  • Successfultrack-record of meeting/exceeding personal growth and sales plan objectives.
  • Experience indeveloping and expanding business intelligence in a territory containingassigned accounts and assigned targets.
  • PC literate withexperience using Microsoft Office suite, the Internet, CRM, and ECM software.

OurCultural Performance Expectations?

As an Account Development Manager;

  • We understand ourcustomers and strive to exceed expectations.
  • We pay attentionto detail, take responsibility, and follow through.
  • We crave, obtain,and share knowledge.
  • We communicateopenly and freely.
  • We achieve more asa team with integrity and respect.
  • We embrace elegantsolutions.
  • We lead byexample, take initiative, and look for ways to innovate.
  • We have fun, valuework life balance, and support wellness.

Job Type: Full-time