Community Service Officer

Metropolitan Council - Minneapolis, MN3.8

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit has its own licensed police force committed to the safety of its customers and employees, serving eight counties and approximately 85 cities in the region. There are approximately 125 full-time officers, 60 part-time officers, 20 community service officers and 10 administrative staff dedicated to one thing: public safety on and near our transit system.

How your work would contribute to our organization and the Twin Cities region:

We are currently seeking part-time Community Service Officers in our Transit Police Department to provide varied support services to the Metro Transit Police Department to accomplish duties that do not require a licensed peace officer. This is a uniformed non-sworn position that provides police visibility.

To find out more about the Metro Transit Police, please click here:

This posting will establish a six (6) month eligibility list for current and future openings.

What you would do in this job:
Performs pedestrian/crowd control at large events such as Twins, Gophers and Vikings games.
Provides pedestrian control at light rail stations. May use handcuffs, chemical irritants to control volatile situations.
Assists sworn officers with fare inspections by checking fare tickets, light rail transit and bus security, and parking enforcement.
Performs clerical and maintenance support as needed.
Maintains and files department records.
Maintains office supplies for the department.
Assists with vehicle maintenance including transporting vehicles to and from repair facility.
May transport evidence or paperwork to a Crime Lab, BCA, court, prosecutor 's office, etc.
May complete police reports that don't require a sworn officer to complete.
Verifies required equipment in squad cars such as first aid kits.
Assists asset protection in maintenance and delivery of equipment such as key card access for employees and evidence video systems, changing and retrieval of tapes/data from buses, trains, and facilities.
Performs other duties as assigned
What education and experience are required for this job (minimum qualifications)
A High school diploma or general education degree (GED) and
Must be enrolled in an accredited college or university program seeking a degree in a Law Enforcement related field.
Must be able to perform duties in the work environment and physical requirements sections listed below.

Valid driver's license with an acceptable driving record.

What knowledge, skills and abilities you should have within the first six months on the job
Ability to regularly work a minimum of 20-25 hours per week.
Community Service Officers need to be able to solve practical problems, interpret instructions, complete simple addition and subtraction, copy, count and record information.
Understand and follow verbal, written and/or demonstrated instructions.
Write identifying information, request supplies verbally and/or in writing, to file post and mail materials.
Accurately copy data from one source to another.
Guide people and provide basic directions.
Communicate effectively verbally and/or in writing with customers or staff, to complete time report, to coordinate schedule to meet hourly limits and meet department needs.
Knowledge of basic business software, Microsoft Office (i.e. word, excel, e-mail, etc.)
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
Requires the skill to provide basic client services to the public and other agencies within the organization.
Requires tact, courtesy and cooperation in dealings with others where the primary purpose is the exchange of information.
Ability to work independently with little supervision and self-motivate.
Ability to remain free from any physical, emotional or mental condition that might adversely affect the exercise of CSO duties
Ability to administer first aid and assist medical personnel if called upon.
Ability to drive a car/SUV at normal speed

Physical duties of the position
Ability to sit, stand, walk and twist on a frequent basis.
Ability to lift up to 125 pounds when assisting in carrying and lifting a stretcher with a person.
Ability to possess cardiovascular fitness for rapid stair climbing and other situational needs.
Ability to balance self while handling weighted equipment.
Ability to lift up to 85 pounds from floor to waist.
Ability to lift up to 20 pounds from waist to overhead.
Ability to carry up to 50 pounds.
Ability to kneel, crouch balanced without support.
Ability to push/pull people/objects up to 185 pounds using total body movements.
Ability to walk long distances (e.g., up to one mile at 3 mph minimum in under 20 minutes).
Ability to hear within normal hearing range and good comprehension skills to follow directions
Community Service Officers will be familiar with the details of the job and complete it satisfactorily after field training and under indirect supervision.
These duties will be tested during the Medical and Work Performance exams

What you can expect from us:
We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
We encourage our employees to develop their skills through on-site training and tuition reimbursement.
We provide a competitive salary, excellent benefits and a good work/life balance.

More about why you should join us!

Additional information:
Union/Grade: NRC/Grade A
FLSA Status: Non-exempt
Safety Sensitive: No
Starting hiring hourly rate $20.57

Selection Process:
Candidates will be referred to the hiring supervisor for consideration based on the results of the following assessment process:

What steps the recruitment process involves:
Minimum Qualification Review - Review by the hiring supervisor to ensure minimum qualifications are met.
Training and Experience Rating - We rate your education and experience
Acceptable Work Record Evaluation - (Internal ATU employees only)
Application Review - Police management review of applications
Panel Interview – Structured Panel Interview by a panel of Metro Transit/Met Council staff.
Chief Selection Interview – Interview with the Chief of Police.
Background Check – Candidates must pass a thorough background investigation conducted by the Metro Transit Police Department.
After passing the background check, a conditional offer of employment may be extended.
Psychological Evaluation – All candidates must be recommended for hire based on the psychological evaluation.
Medical Examination / Work Performance Test / Drug Test – Candidates must successfully pass the medical examination, work performance test.
All candidates must be recommended for hire based on the Psychological evaluation.
Candidates must successfully pass both medical examinations.

Once you have successfully completed the steps above, then:
Work Environment:
Work is regularly performed outdoors and frequently in a normal office environment, depending on assigned duties. Some local in-state travel by car required. Position may occasionally work near moving parts or equipment. Position is exposed to moderate noise.

Physical Requirements:
The individual in this position is required to stand and walk for long periods and occasionally to sit for long periods. The individual in this position must be able to run and move quickly. Must be able to speak and hear radio communication. Position has vision requirements (close, distance, peripheral, depth perception, ability to distinguish colors, and ability to adjust focus). The individual in this position must have the strength to control volatile situations and people. The individual in this position is occasionally required to use hands to finger, handle, or feel and to reach with hands and arms. The individual in this position is occasionally required to climb or balance, stoop, kneel, crouch, or crawl, and turn, twist, bend at waist.

All job offers are contingent upon the successful completion of a pre-employment background check which includes: verification of education and employment, background, credit check and a pre-employment drug screen, physical, work performance test and psychological exam.

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only) and a background check, which verifies education and employment, covers driving record (if applicable to the job) and any criminal record. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards.

Criminal Background Checks:
Offers are also conditioned upon passing a criminal background check for new hires. Convictions are not an automatic disqualification from the selection process. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis. Convictions are reviewed based upon the relatedness of the conviction to duties of the position as well as a candidate's ability to demonstrate adequate rehabilitation.

Please note:
Making a false statement or withholding information (misrepresentation) may cause an applicant to be barred from consideration for the positions.

Candidates will be notified of their application status through e-mail only.

Note: In order to be considered for the position, you must complete the application in its entirety.