Optim Orthopedics is seeking a part time Front Desk Representative for our Urgent Care on DeRenne.
Demonstrates a courteous, friendly and professional demeanor while he/she greets and checks in patients, visitors and vendors.
Checks in patients and collects payment from patients; manages a daily collection log for co-pays, balances, deposits,. Balances their cash drawer and submits reconciliation reports at the close of each business day. May assist with preparation of deposit and arranges for pick up or courier if in a satellite location.
Maintains the cleanliness and tidiness of the front desk area and patient waiting rooms Screens every visitor and respond accordingly. Adheres to all company procedures and policies for receiving deliveries (Fed Ex, UPS, USPS, couriers, etc..) Maintains a friendly and professional demeanor while answering and routing phone calls as necessary.
Verifies patient's demographic and insurance information. Makes appropriate changes in the EMR system to ensure all patient information is correct. Reviews each patient chart and schedule the day before clinic in order to anticipate the proper intake interview, missing documentation, required authorizations, copay and/or balance amounts and insurance eligibility.
Prepares school and work excuses as needed.
Accepts x-rays and medical records for prospective new patients as needed and distributes to the proper staff member.
Checks out patients and schedules returning patient appointments according to the provider and practice protocols as necessary Assesses patient needs (wheelchairs/ambulation requirements) and assists with calling transport for patient pickup as needed.
Maintains a high level of confidentiality when servicing patients.
Must have flexibility with hours as needed for clinic.
Completes pod assignment board for the next day's clinic at the close of each day for certain locations.
Follows proper security procedures at the close of each day to ensure facility safety Receives and distributes faxes daily as necessary Collects/Sorts and distributes incoming mail as necessary Other duties as assigned.
Vacation, Personal Time Off and Sick Leave