The business analyst works with IT project teams and business clients to collect, clarify, and translate business requirements into documentation and conceptual design from which applications and solutions are developed. They will be responsible for defining, implementing and supporting organizational solutions and standards across multiple business divisions. The business analyst is an active thought partner and application visionary who shapes technology demand among the business community and has a strong customer service mentality, is results oriented, enjoys working with people and can work independently.
REPORTS TO: Director, Information Technology, IES
KEY DUTIES & RESPONSIBILITIES:
Manages assigned projects and is responsible for managing customer expectations with consistent and timely communications on scope of work, project schedule and project status.
Works with business partners to elicit, analyze, and document business technology requirements.
Works with business leaders and partners to define, implement and promote system and technology standards within and across business divisions.
Liaises with IT project teams to communicate business priorities, translate business requirements into technical requirements and identify appropriate solutions.
Facilitates regular requirement gathering and design sessions with user community and communicates expectations to the development team.
Negotiates innovative business solutions that satisfy customer needs, are consistent with architectural guidelines, and conform to security standards.
Works with multiple stakeholders to assess the impact of proposed solutions, facilitate deployments and minimize disruption to services.
Works with business partners to conduct user acceptance testing.
Documents user manuals to describe application installation and operating procedures.
Coordinates the project resources to ensure that projects are delivered on time and within budget.
Identifies opportunities for business-led delivery.
Provides consultative support on business-led technology initiatives.
Provide ERP process/application support and expertise to local and remote teams.
Position IT as a service center focused on the needs of our internal and external customers
Support all compliance and IES IT policy requirements
This individual reports to the Director of Information Technology, and must be capable of working well with both IT peers and business-users. A core element of this position is the ability to properly assess the needs of the internal customers and work closely with the IT Teams to develop and implement solutions that benefit to the business and user / customer.
EDUCATIONAL AND/OR EXPERIENCE REQUIREMENTS:
The Business Analyst has these professional qualifications or experience:
Ability to understand business functionality and translate it into application requirements
Ability to create compelling business cases with accurate cost and effort estimations
Excellent understanding of business complexity and project interdependencies
Intellectual curiosity and the ability to question thought partners across functional areas
Outstanding written and verbal communication skills
Ability to quickly troubleshoot problems that may arise in work products
Ability to partner with multiple stakeholders and influence project decisions
Strong understanding of basic system engineering, object-oriented design, information risk and security guidelines, and architecture standards
Strong inter-personal and communication skills
Strong customer service orientation
Three to five years of manufacturing experience using a Tier 1 or Tier 2 ERP system
Three to five years of experience in a multi-site manufacturing environment
Ability to effectively manage projects using a defined methodology
Good understanding of how to apply technology solutions to solve business problems
Strong understanding or experience of manufacturing in at least two of these areas: Planning and Scheduling, Operations, Supply Chain, Engineering, Customer Service, Inventory, Finance
The Business Analyst has these technical qualifications, skills or experience:
Bachelor's degree in computer science, management information systems, or equivalent professional experience
5 – 7 years of ERP experience, preferably with Infor Syteline (Cloudsuite Industrial)
3 – 5 years of experience in project management
Demonstrated experience in writing software requirements and test specifications
Experience with various manufacturing and business systems desired (Insiteship, PaceJet, CPQ (Configure, Price, Quote), CRM, ShopTrak, DocTrak, Pronest, APS, MRP, Visual Dispatch, BarTender, Concur,)
Proficient in MS Office productivity suite
Ability to extract data or generate reports using tools like Crystal, Excel, Qlikview, etc
Microsoft SQL Query experience
Additional skills (nice to have):
Development (.NET, C#, Java) and scripting experience strongly preferred
Understanding of the various software development lifecycles (e.g. Agile, Waterfall, Scrum)
Understanding of modeling techniques, such as unified modeling language
Creation and presentation of end user training material considered a plus
Experience with Infor Syteline (Cloudsuite Industrial) events system and workflow a plus
Advanced DBMS Experience (DBA)
APICS CPIM Certification
OTHER SPECIAL REQUIREMENTS
Good understanding of the organization’s goals and objectives
Ability to present ideas in a user friendly language
Keen attention to detail
Proven analytical and problem-solving ability
Travel 20 – 33% of the time
Physical Job Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent lifting, bending, stooping, squatting, pushing and pulling can be expected. Long periods of sitting and walking may also be expected in this position. This position may require long periods of sitting, typing, computer entry or looking at a computer.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The performance of this position normally requires exposure to a manufacturing office environment. Occasional exposure to typical manufacturing areas may be required and will require the use of personal protective equipment such as safety glasses and mandatory hearing protection. Employees must be mobile enough to navigate the manufacturing shop floor safely including walking and standing for up to four hours at a time. Office lighting will be provided.
The work environment will include their own workstation or cubicle space equipped with a telephone, headset and computer.
This position description is intended to provide an outline of the key responsibilities for this role. Additional duties and responsibilities may be required that are not included in this document.