Full Job Description
Headquartered in Southern California, Skechers has spent nearly 30 years helping men, women and kids everywhere look and feel good. Developing comfort technologies is at the foundation of all that we do—delivering stylish, innovative, and quality products at a reasonable price. From our diverse footwear offering to a growing range of apparel and accessories, Skechers is a complete lifestyle brand.
With international business representing over half of our total sales, we have product available in more than 170 countries and significant opportunities for continued expansion worldwide. We sell our collections direct to consumers through more than 4,000 Skechers stores around the globe and Skechers e-commerce sites, as well as through a network of third-party partners.
A MULTI-BILLION-DOLLAR GLOBAL LEADER IN THE FOOTWEAR INDUSTRY.
As a member with SKECHERS USA, Inc IT team, the Atlassian Jira Administrator is responsible for managing the Atlassian Jira/Confluence cloud instance across the enterprise. This position will have primary responsibility for the activation, configuration, and maintenance of the JIRA, Confluence, and other Atlassian applications, as well as the management of user accounts, groups, and permission schemes.
This person will be the lead Jira/Confluence Administrator and go to person for all technical and configuration requests for internal customers of the Atlassian suite of products. This person will conduct key administrative tasks as well as assist IT Development, Project and QA teams to build & manage Agile projects and provide collaborative solutions.
This person will be the subject matter expert on platform integrations for Jira to ServiceNow and will be actively involved in troubleshooting Jira/Confluence end-user technical issues as well as integration issues between Jira and ServiceNow.
The selected candidate will support the ITSM team in collaboration with other functional areas of IT to facilitate process engagement and workshops to collect the workflow artifacts needed for Platform Engineering.
ESSENTIAL JOB DUTIES
Provide configuration and administrative support of the Atlassian tool suite, including JIRA Core, Jira Agile, Confluence, etc.
Design, implement and maintain custom workflows, screens, dashboards, fields, permission schemes, post functions, etc., to serve as templates for Agile teams across the company
Build filters, custom dashboards, and reports
Coordinate and respond to support requests
Manage and update software and licenses
Install, configure, test, and manage add-ons, plug-ins, and extensions
Troubleshoot and fix errors common to JIRA applications
Manage user accounts, groups, and permissions schemes to projects
Research and implement Atlassian best practices
Actively develop and improve JIRA skill set by keeping aware of JIRA industry trends, tools, and techniques
Conduct training on JIRA/Confluence as well as navigating projects and spaces
Have the ability for platform integration of Jira with ServiceNow.
Some experience as JIRA Administrator with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes required.
Expert level Atlassian tool administration knowledge on JIRA and Confluence.
Ability to write custom JQL (Jira Query Language)
Experience in performing Atlassian installations, migrations, and plugin installation
Proficient in supporting and configuring platform integrations like Jira to ServiceNow.
The ideal candidate will have:
Education in Information Systems, Computer Science, or related discipline.
Minimum of 1-3 years hands-on experience working with the Atlassian product suite, with specific focus on JIRA and CONFLUENCE.
Atlassian certification is a PLUS (ACP-100, ACP-120, ACP-620)
Ability to construct custom dashboards using various filter types in JIRA
Ability to construct Confluence pages and integrate JIRA projects with Confluence pages
Strong analytical skills
Ability to work in a dynamic agile environment
Excellent verbal and written communication skills
Understanding of continuous integration and version control systems
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times.
All your information will be kept confidential according to EEO guidelines.