Overview:
Pathfinder Development is an exceptional hotel management company that thrives on delivering Platinum Service to our guests, associates, community, and partners. We are looking for a self-motivated and highly ambitious individual to be a leader for Pathfinder Development. We believe in building your journey of self-discovery. Our goal is for you to enjoy working at our properties as much as our guests enjoy staying at our properties. You will be an ambassador for the brand and the hotel by embodying our motto of "Do unto others as they never would have imagined it could be done!". If you have a servant heart with a sense of adventure apply today and begin to explore your career opportunities with Pathfinder Development.
Company Perks:
At Pathfinder Development our thriving company culture, numerous hospitality career tracks, and rich benefits and perks also make us one of the best places to work. We take care of all of our people with great benefits, like paid time off; medical, dental, and vision plans; 401(k) with employer matching; robust professional and personal development through our own Pathfinder Development training; and employee discounts at our thousands of hotel brands worldwide. Plus, we throw in some extra Pathfinder-style perks, like our wellness programs and birthday pay.
Our goal is for you to enjoy working at our properties as much as our guests enjoy staying at our properties. For us, hotels aren't simply places to sleep, they're places where dreams are born.
We encourage team members who are part of our hotel group to make their mark through community service and working to save the environment.
Job Responsibilities:
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Per our culture, you should provide a level of Platinum Service to each and every guest.
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Responsible for making guests feel welcome, comfortable, and well attended to at all times.
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Be the example of the highest quality guest service to the guest at all times and anticipate and exceed guest expectations.
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Engage with guests to make sure they are enjoying their stay.
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Performs other duties as required or assigned.
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Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
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Respond to all calls immediately.
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Assist guests with hotel/area information. Accurately give directions.
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Ensure prompt pickup and delivery of guests.
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Ensure that all luggage is on board for all passengers. Only the driver should load/unload luggage from the vehicle. Always follow proper lifting procedures.
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Upon arrival at the hotel, refer passengers to the Front Desk for registration while unloading the luggage. Bring the luggage into the lobby.
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Communicate properly and effectively with the guest, associates, and managers. Effectively respond to the guest complaints.
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Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, hotel surroundings (i.e. mall, restaurants), and area attractions. Refer guests to hotel outlets to maximize revenue.
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Maintain vehicle mileage log at the beginning and end of each trip indicating mileage, time, name, and date.
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Ensure that vans are clean and in good running condition. Clean the exterior and interior of the van on a regular basis.
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May perform security rounds on foot or in the vehicle.
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Understand all safety and vehicle regulations and emergency procedures and comply with these procedures.
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Ensure the vehicle has at least a half tank of gas at all times.
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Report all accidents and/or traffic violations to management immediately.
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Ensure the security and confidentiality of all guest and hotel information and material.
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Report unsafe conditions or suspicious activity to Security/Management.
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Practice energy conservation at all times.
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Notify manager/Maintenance Department of maintenance issues and complete work orders as needed.
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Maintain a clean and orderly work area in accordance with hotel standards. Complete daily/weekly cleaning schedule.
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Attend work on time as scheduled and adhere to the attendance policy.
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Participate in Daily Huddle.
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Assist in cleaning the exterior and public areas of the hotel.
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Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.
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Adhere to all work rules, procedures, and policies established by the company. This includes, but is not limited to those contained in the Associate Handbook. Complete Chemical Training and Bloodborne Pathogen Training.
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Promote teamwork and associate morale.
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Follow proper key control procedures.
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Perform other duties as assigned.
Qualifications:
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Must have flexible work availability to include mornings, evenings, weekends, and holidays.
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Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
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Be a people person and love being part of their morning breakfast before a busy day.
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Ability to work a flexible schedule to include weekends and holidays
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Be a morning person ready to start each day with a smile while working in a fast-paced environment
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Ability to work cohesively as part of a team as well as an excellent independent work ethic.
WORKING RELATIONSHIPS:
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Reports to the General Manager.
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Cooperates with Sales and Service Associates.
