Support Specialist

Brainlab - Minneapolis, MN (30+ days ago)3.8


Brainlab is currently recruiting a Support Specialist to serve our Radiotherapy
customers in the Minneapolis, MN area.

Brainlab’s Support Specialists perform custom installations and provide
analysis and guidance for a customer utilizing the company’s product
portfolio.

Responsibilities:
Perform custom installations to establish functionality for complex
radiotherapy and radiosurgery products
Resolve product issues through detailed analysis and utilization of
engineering expertise
Update and service radiotherapy/radiosurgery products
Effectively communicate with customers to understand complex problems and
adequately troubleshoot issues
Instruct users in calibration checks, surveys, and maintenance of radiation
therapy equipment
Deliver high level customer service
Read, analyze, interpret and follow signal flow on blueprints, schematics,
and wiring diagrams
Perform periodic preventative maintenance
Demonstrate and promote Oncology Solutions products and services at client
meetings
Keep abreast of new developments regarding Brainlab and competitive Oncology
Solutions products and services through training and independent research and
analysis

Requirements:
B.S. in Biomedical Engineering, Electrical Engineering, Mechanical
Engineering or IT Technology required
Must be fluent in speaking and writing Spanish and English
Must be a self starter, working without close supervision and be able to
successfully manage service activities in assigned territory
Demonstrated engineering experience with medical devices
Computer expertise, familiarity, and demonstrated expertise with hardware
troubleshooting
Able to apply critical thinking and perform analysis successfully under
challenging conditions in a clinical environment
Knowledge of medical linear accelerator or microwave RF systems and computer
networks preferred
Robotics and/or electro-mechanical systems service experience preferred
Proficiency in the use of test equipment and hand tools including
oscilloscopes, multi-meters
Excellent organization and time management skills, and the ability to manage
many work streams simultaneously
Excellent written and oral communication skills
Professional and confident demeanor
Works well in a team environment and individually
Proactively approaches his/her contribution to the organization
Demonstrates leadership abilities
High comfort level with software and technology in general
Work safely in confined areas, including high current/ high voltages
modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The
confined areas have potential hand/arm ‘traps.’ Depth perception is critical
Must be able to lift 50 pounds and work on ladders
Ability to travel 80%

Additional Comments:
In return for the experiences listed above we will provide a business casual
environment, competitive compensation package including medical, dental, life,
LTD, STD, and matching 401k benefits and much more.

Visit us at: www.brainlab.com
Brainlab Inc. is an EEO-AA employer. F/M/V/D
No phone calls - please.