Patient Service Associate I

Children's Hospital of Philadelphia - Philadelphia, PA (30+ days ago)4.1

Req ID: 19849
Shift: Days
Employment Status: AF - Active - Regular - Full Time

Job Summary

The Patient Service Associate is responsible for registering patients, collecting demographic, insurance information, and receives payments associated with services rendered and any other duties necessary to provide efficient, timely check-in and check-out services to the patients and families of CHOP.
Responsible for accurate and complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre-registration and registration functions. Ensure all insurance requirements are up to date and inform patients of their financial liability i.e. copayments. This position requires the use of high level customer service skills with our families, departments, and clinical staff by phone and face to face. The position also requires excellent communication skills.

Job Responsibilities

Ensures timely and efficient patient check-in process. Greets patients and families in professional and customer service friendly manner. Obtains demographics, pharmacy and insurance information. Ensures essential patient information is properly collected and entered into the hospital registration system.
Able to work in a “team friendly” environment with peers, clinical staff and management of all levels.
Receives and processes payments associated with services rendered and reconciles daily services and end of day activities.
Confirms insurance eligibility of patient. Ensures all insurance information and requirements are adhered to as well as collects referrals, authorizations, and/or scripts from families and complete financial and consent forms if necessary.
Calls families when appropriate to discuss referrals or authorizations needed for the appointment.
Schedules follow up appointments (as needed) & enter diagnosis codes according to pre-established practice guidelines.

Job Responsibilities (Continued)

Job Responsibilities (Continued)

Required Licenses, Certifications, Registrations


Required Education and Experience

High School graduate.

Preferred Education, Experience & Cert/Lic

Experience in healthcare, physician billing, registration, medical office, and/ or customer service preferred.
Two Year Degree or college equivalent preferred.

Additional Technical Requirements

EPIC Registration and Scheduling Training required within 1st month of employment.
EPIC Training Certification Required yearly.
Mandatory Regulation Training required throughout the year.
Working knowledge of computers.
Other training as needed.
All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.
Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).
Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
VEVRAA Federal Contractor/Seeking priority referrals for protected veterans. Please contact our hiring official with any referrals or questions.
CHOP Careers Contact
Talent Acquisition
2716 South Street, 6th Floor
Philadelphia, PA 19146
Phone: 866-820-9288