Field Services Technician

DecisionOne Corporation - Knoxville, TN3.6

Located throughout the United States and Canada, DecisionOne serves leading companies and government agencies with tailored information technology support services that maximize the return on IT investments, minimize capital infrastructure costs and optimize operational effectiveness.

With more than 1,500 technology professionals and an extensive, geographically distributed network of service locations, DecisionOne’s technology and business solutions combine complementary foundation services improving coverage, availability and response to satisfy the technology needs of our customers.

Ascertain equipment performance problems from Customer.
Diagnose machine performance problem.
Fix machine through repair of parts, subassemblies, retrofits; vacuum parts, machine & area as necessary.
Test machine for performance.
Provide preventive maintenance to all machines after service call.
Check client's inventory of machine supplies.
Instruct Customers/machine operators on machine operation.
Complete required machine service logs, inventory sheets, and clear call on Laptop computer (PWS) or android.
Provide quality customer and relations through use of Customer management skills and other D1Employees.
Provide backup to other FST’s in Workgroup.
Escalate technical issues to Field Engineering or Specialist as necessary.
Escalate Customer issues to manager if unable to resolve.
Provide asset management of assigned parts, tools and other D1 / Xerox Assets.
Strive for continual process improvements.

Required Experience:
Certifications - A+ / UNIX will be desired.

Experience -

Minimum 5 years of Information Technology Experience in the public sector with organizations undergoing major upgrades to software and systems is preferred
Experience installing and repairing Servers
Experience installing & troubleshooting LAN-WAN environments
Experience installing and repairing & troubleshooting workstations, Printers, Scanners, Routers, & Switches
Must be available to be on-call per schedule
Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking
Must be able to travel throughout the state and outlying areas
Must be able to work overtime when required
Must be able to provide own transportation
Must submit to and pass a Pre-Employment Drug and Alcohol screen

Keyword: Field Service Technician
From: DecisionOne Corporation