Scrum Master ( Agile and CSM or PSM ) - Franklin, TN

Experian - Franklin, TN

Full-time
At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

The Scrum Master executes Agile principles, practices and theories to drive delivery, minimize time to market, and maximize return on investment.

Maintains and executes the Agile process for 3 – 4 Scrum teams

Ensures the Agile process is understood and followed

Ensures the most valuable metrics are captured, accurate, and visible

Holds recurring meetings for Standup, Sprint Planning and Sprint Retrospective

Maintains positive relationships with team members, demonstrating professionalism and diplomacy

Maintains a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving

Works with a diverse range of talents, personalities and teams, including under pressure, within extremely tight deadlines, while maintaining a good sense of humor, tact and professionalism

Identifies and removes impediments for the Scrum teams

Protects teams from both internal and external distractions, improves transparency, and radiates information

Facilitating discussion, decision making, and conflict resolution

Supports and educates the Product Owner on scrum best practices, especially with respect to grooming and maintaining the product backlog

Holds regular sprint reviews to demonstrate finished work to stakeholders and celebrate team achievements

Tracks and manages agreed scope and changes to scope

Works closely with delivery teams to establish expectations and ensure tasks remain on track

Maintains a highly productive culture with a sense of mission and achievement towards a collective goal

Strong understanding of agile Scrum practices (e.g., sprints, estimation, prioritization, burndown tracking, release planning/scoping)

Strong understanding of agile Scrum ceremonies (e.g., daily stand-ups, demonstrations, retrospectives, Scrum of Scrums)

Strong understanding of software delivery, particularly in the software environment (e.g., understanding of development and test environments)

Familiarity with Scrum and Kanban concepts (e.g., grooming user stories, managing the backlog, WIP)

Awareness of Agile technology practices (e.g., Test Driven Development, Continuous Integration, Continuous Testing)

Scrum Master certification (CSM, SSM, PSM)

Bachelor’s degree or equivalent experience.

Minimum of 2 years related experience in an Agile-focused (Scrum) software delivery environment

Client-facing consulting experience is a plus

Self-starter accustomed to a fast-paced environment

Experience playing the Scrum Master role for at least one year for a team diligently applying Scrum principles, practices, and theory

Knowledge of numerous, well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (examples: Burndown techniques, Retrospective formats, handling bugs)

Demonstrable servant leadership skills in the areas of group facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and increasing transparency

Experience using software tools to manage scrum teams

Excellent communication and mentoring skills

Experian is the leading global information services company, providing data and analytical tools to our clients around the world. We have always believed that data has the potential to transform lives and create a better tomorrow. We are transforming data into something meaningful: helping businesses to manage credit risk, preventing fraud, targeting marketing offers and automating decision making. We have been named one of the “World’s Most Innovative Companies” by Forbes for 3 years in a row, operating at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale. We support clients in more than 80 countries and employ approximately 17,000 people in 37 countries.

Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.

EOE including Disability/Veterans