As a Human Resources (HR) Company Trainer, you will have opportunities to grow and learn about Human Resources in the entertainment industry through hands-on exposure to day-to-day operational tasks. You will be involved with providing excellent guest service to our associates and guests while handling and completing paperwork, filing, entering data, answering phones, maintaining strict confidentiality, and coordinating and conducting training programs for the park. This includes teaching formal company orientation for associates in small and large group settings. Classes contain information regarding, but not limited to, Cedar Fair Cornerstones, Cedar Point Policies, Associate Housing Policies, and culture. You may also assist with other duties as needed.
Ability to demonstrate basic computer and presentation skills.
Ability to utilize strong written and verbal communication skills, including speaking in front of groups.
Ability to take initiative and maintain the company's reputation and dedication to safety, service, courtesy, cleanliness, and integrity.
Ability to utilize problem-solving skills, including having the ability to remain patient, poised, and alert to cope with challenging/unique situations.
Ability to work nights, weekends and holiday periods to meet business needs.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
Facilitates small and large group orientation classes focused on topics such as, but not limited to, park policies, procedures, Cornerstones, and culture.
Employs active training techniques to encourage participation, tests for understanding, and responds appropriately to distractions/disruptions and challenging situations.
Maintains accurate records of training paperwork and attendance; inputs results into HR databases.
Evaluates training programs and makes curriculum recommendations.
Interacts with and assists, associates, and guests daily in an outgoing, friendly, versatile, flexible, and professional manner.
Performs general office work such as filing, sorting, copying, scanning, faxing, entering data, and answering/making phone calls.