Continuous Improvement Specialist

Medical Transportation Management (MTM) - Town and Country, MO3.2

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From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Association’s Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities.

MTM, Inc. continues to grow and we are seeking a Continuous Improvement Specialist!

MTM, Inc. is a healthcare services and transportation management company whose mission is to develop innovative solutions for accessing healthcare, increasing independence, and connecting community resources. MTM is made up of people who share a passion for making a positive impact. Our culture promotes healthy living, excellent work/life balance, and career advancement opportunities. MTM is a fun place to work, where individuality is encouraged and hard work is rewarded.

The Continuous Improvement Specialist is responsible for the execution of the systematic approach to making the organization’s workflows more effective and more efficient to achieve strategic business objectives. The Continuous Improvement Specialist will be responsible for documenting the organization’s processes and will assist with developing strategies to optimize and standardize processes in alignment with the organization’s strategic goals.

This position is located at our office in Chesterfield, MO.

Create and maintain accurate work flows of existing business processes utilizing BPMN standards
Work with front line staff to document processes as well as process risks, controls, and improvement opportunities
Drive optimization of core business processes to align with business strategies and goals of the organization
Analyzes, develops, and implements sustainable, repeatable, and quantifiable business process improvements
Leverages Lean Six Sigma and related methodologies to effectively identify root cause of problems
Develop process improvement strategies that address people, process, and technology gaps
Present findings and process improvement strategy to leadership stakeholders ranging from Manager through C-Level executives
Identify and develop process KPIs in order to monitor process performance throughout the improvement lifecycle
Monitor, measure and provide feedback on process performance
Act as a liaison for cross communication with technology Product Owners and Business stakeholders
Facilitate process Change Control
Partner with the Project Management team to successfully implement process improvement projects
Facilitate and assist with continuous improvement efforts or process improvement workshops such as value stream mapping

Minimum Qualifications:
High School Diploma or G.E.D required
Bachelor’s degree or equivalent work experience required
Six Sigma or related certification preferred
PMP certification or experience managing projects preferred
Proficient with Value Stream Mapping, Lean and A3 techniques and methodologies
Proficiency with MS Office Suite particularly MS Visio
Familiarity with database and system design
Basic understanding of SQL and reporting tools and functions preferred

Competency Based Qualifications:
Excellent communication and problem-solving skills
Excellent organizational, interpersonal and teamwork skills
Ability to multi-task and set priorities in a fast-paced environment
Ability to handle confidential information in a professional manner
Ability to make solid judgment calls
Ability to strategically plan by utilizing technical, analytical and operational knowledge
Conduct all activities in an organized, timely and responsible manner
Ability to gain and maintain knowledge of all department responsibilities preferred
What’s in it for you?

Paid vacation
Holiday Pay
Health and Life Insurance Plans
Dental and Vision Plans
Onsite Gym
Wellness Screenings
Birthday Holiday
Training Development
Casual Dress Environment
Scholarship Program
Healthy Market
Free Coffee
  • These benefits may not be available at all locations
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or