Call Center Agent

kmG Hauling, Inc. - Sterling, VA (30+ days ago)


kmG Hauling, Inc is one of the leading waste removal and recycling collection companies in the Washington Metropolitan area. We are looking for someone who is energetic, a self starter, and a strong commitment to providing top level service to join our Customer Service team.

Customer Service Agent

The Customer Service Agent will handle a high volume of incoming customer contacts via email and calls for refuse and recycling collection services. This is a customer focused, service support position with responsibilities for meeting or exceeding performance and quality targets.

Responsibilities Include but not limited to:

  • Receive, analyze, resolve and/or triage when necessary, a high volume of incoming calls and email customer inquiries.
  • Process supervisor and driver ticket requests.
  • Maintain and submit departmental reports.
  • Conduct GPS Research.
  • Maintain all information and ensure it is completed and recorded accurately.
  • Initiate and monitor customer problems for resolution.
  • Deliver high quality and enthusiastic customer service through telephone and email communications.
  • Ability to work required shifts across all hours of operation.
  • Follow up on customer issues/concerns within established response turnaround times.
  • Promote continuous improvement atmosphere.
  • Support other program areas as required.

Required Qualifications:

  • Computer proficiency required
  • Previous customer facing experience required
  • Excellent written and verbal communication skills
  • Written and verbal fluency in Spanish
  • Excellent organizational skills and attention to detail
  • Strong problem solving skills with a genuine desire to go above and beyond for the customer
  • Demonstrated patience and professionalism in assisting customers
  • Good attendance record and adherence to schedule is essential
  • Ability to be a team player and/or work independently
  • Ability to take initiative and be proactive
  • Ability to work flexible hours including holidays, varied shifts and overtime as needed

Desired Experience:

  • Experience in a high customer service contact center and handling other channels of inquiry such as email.
  • Experience in a fast pace environment.
  • Experience using Customer Relations Management (CRM) applications a plus
  • Knowledge of waste management industry a plus

We offer:

  • Health Benefits
  • Paid Vacation/Holidays
  • Great Schedule
  • Comprehensive Training
  • Competitive wages

Job Type: Full-time

Salary: $17.00 to $20.00 /hour

Experience:

  • Call Center: 2 years (Required)

Education:

  • High school (Required)

Location:

  • Sterling, VA 20166 (Required)