Customer Service Representative (Seasonal)

The Noble Collection - Reston, VA

Temporary

The Noble Collection is a licensed creator of finely crafted treasures, prop replicas and collectibles. Product collections include Harry Potter, DC Comics, Game of Thrones and Lord of the Rings and others.

We have an opening for Customer Service Representative(Temporary) who will create a positive customer experience for customers calling in to order our products and who have questions about the products.This position is open to help us through the holiday season of October through the end of January. The hours are 10:30 a.m to 7:00 p.m Monday through Friday.

Responsibilities:

· Receive incoming customer calls

· Process order and update customer records based on interaction

· Coordinate customer orders with the scheduling and tracking program

· Answer any questions the customer may have

Requirements:

· Experience using the computer and software programs including Ms Office is required

· Excellent verbal communication skills are a must

· Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

· Experience in a call center or customer service environment required

· Flexibility to work some Saturdays

· Ability to sit and work at a computer for extended periods of time

This position is a temporary non-exempt hourly. No benefits offered.

Job Type: Temporary