Membership Sales Representative
Membership Sales Representative (MSR) represent Crunch Fitness to prospective members ensuring they have a welcoming, informative, and enjoyable experience during their club visits ultimately leading to joining the gym. MSR's contribute to achieving club membership goals by meeting or exceeding personal new member enrollment targets. MSR's turn every guest club visit into a new member relationship by listening to guests’ goals, presenting Crunch Fitness and their Services in a way that best connects with them, and establishing trust in Crunch Fitness through transparent pricing, open dialogue, and a passion for fitness. MSC's integrate how personal training can play a vital role in achieving fitness goals with 100% of prospective new members. Reports to: General Manager
Fluent in English, Proficient reading and writing skills, Computer and social media knowledge
Strong Sales and customer service with fitness background
Greet all members & guests with a smile and wish them well as they exit the club
Check in all members and guests in accordance with company procedures
Facilitate any messages on club software at member check-in
Answer phones in courteous, helpful, professional manner
Communicate special events to members and guests
Maintain an atmosphere, which makes members feel welcome
Facilitate all member requests or forward to a manager
Maintain professional disposition at all times
Schedule member services:
- Generate leads/new business through member promotions, leads, referrals, social media and guest passes. · Manage and follow-up on 100% of Leads, referrals, Missed Guests, and any other opportunities. · As a contributing team member, assist the front desk as necessary allowing members to receive a friendly greeting/check-in and prompt attention to their needs. · Sell retail products
Facilitate payment of member services in accordance with company procedures
Know club facility, services, and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Employee Handbook
Opening and closing duties
Monthly or Weekly Department Meetings Employee Training Meetings
Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full-service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.
This job description was designed as a summary of the typical function of the job, and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.
Fitness Club Management is an Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or genetics.